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Workforce Implementation Software And Hardware Support Analysis VDNVectors Analyst
 
Requirement id 66690
Job title Analyst
Job location in MOORESVILLE, NC
Skills required Workforce, Management Experience, Implementation, Software And Hardware Support Analysis V
Open Date 09-Jan-2018
Close Date
Job type Contract to Hire
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Workforce, Management Experience, Implementation, Software And Hardware Support Analysis V

Client Info : Wells Fargo - Charlotte

Note :
Candidate must be our W2 Employee

Candidates RTR form should be only on the name of APEX Systems

Job Description :

WFM Resource IEX or Aspect experience)

Responsible for:

The support and maintenance of multiple workforce management environments including troubleshooting of complex issues and providing support
Working directly with the vendor on the planning and design of future releases of the workforce management application
Documenting, testing and deploying large system upgrades including both infrastructure and application upgrades

Qualifications:

Workforce Management (IEX or Aspect) experience including implementation, ongoing maintenance of schedules and staffing database, and the development of ad-hoc reports
Understanding of First Derivatives Delta Software and functionalities
Experience supporting the network, software and hardware for multiple systems throughout the enterprise. This support included working directly with internal customers and vendors to solve easy to complex problems
Avaya CMS experience including the design and scripting of reports, researching advanced options, and specifying changes to maintain VDN, vector and skill routing.
Experience in metrics analysis including the design, maintenance, and presentation of reports to varying levels of management.

Notes :
Will not accept OPT candidates
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 66690 while calling.
 
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(Analyst: Workforce, Management Experience, Implementation, Software And Hardware Support Analysis V in MOORESVILLE, NC)
     
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