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Workstations Peripherals Desktop Support Written And Oral Communication Skills Incid
 
Requirement id 145100
Job title Consultant
Job location in Madison, WI
Skills required Workstations, Operating Systems, Peripherals, Desktop Support Written And Oral Communi
Open Date 04-Jan-2024
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Workstations, Operating Systems, Peripherals, Desktop Support Written And Oral Communi

start date : 02/05/2024

End date : 06/30/2024

submission deadline :1/10/24 at 4:00PM CST.

client info : DOC

Note:

* Interview Process: Teams Video

* Contract Duration: 6/30/24 with possibility of extension

* Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Description :

This role will require applicants to participate in level three desktop support; assist in projects as
a technical resource; work on a team of 8 technicians as well as independently; be comfortable
working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be
able to balance work load of incident/service requests and project work. Professional verbal and
written communication skills are a must. This is a remote position (that is subject to change) –
that could potentially require occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin – no accommodations are possible in
this regard.
The main activities for this role are as follows:
? Level 3 support and maintenance of workstation software and hardware
? Support and maintenance of Operating Systems for user workstations
? Peripheral device support (printers/scanner/etc) and maintenance
? Incident and Service Request Management
? Technical assistance on projects as assigned by Desktop Support Supervisor

Top Required Skills & Years of Experience:
• Level 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
• Incident and Service Request Management (5 years or more preferred)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:
• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsofts Group Policy Object (GPO) experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145100 while calling.
 
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(Consultant: Workstations, Operating Systems, Peripherals, Desktop Support Written And Oral Communi in Madison, WI)
     
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