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banking Customer Service Manager
(Jobs in San Francisco, CA)
 
Requirement id 107987
Job title Manager
Job location in San Francisco, CA
Skills required banking, Agile Methodologies, Risk Management, Customer Service
Open Date 06-Jul-2020
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: banking, Agile Methodologies, Risk Management, Customer Service

Candidate must be our W2 Employee.

Candidate must be local : Yes

Job Description :

The primary focus for the role will be to support the day-to-day product management of implementation of biometric authentication capabilities (e.g. fingerprint / facial recognition / voice recognition) as well as expansion of these capabilities for additional use cases . Primary responsibilities for this role may include but are not limited to:

Oversee technical implementations of capabilities in coordination with vendor and internal project delivery teams using Agile methodology.

Day-to-day product management of biometric authentication products and enterprise authentication capabilities.

Relationship management of core project teams including Technology, Vendors, Product Management, Customer Experience (CX), Customer Service, Risk & Compliance, and other cross-channel Line of Business partners.

Subject matter expert for biometric authentication solutions including working with the vendor on implementing solutions in support of our product roadmap.

Consults with management on decisions of strategic core services

Coordinates product / service introduction, product profitability, and ensures compliance with legal, regulatory and privacy regulations, policies

Product management of new development Projects - Management through all phases of the Agile product management life cycle, including drafting of initial project scope documents, identification of user stories through completion of detailed specifications, and project advocacy through project completion. You will be responsible for identifying new opportunities, building internal and external partnerships, and driving to measurable, performance-based outcomes. To be successful in this role, you must be a strong team player with exceptional interpersonal skills, who thrives as a senior independent contributor, yet is able to leverage your leadership acumen to build credibility with matrixed resources in a fast-paced and constantly evolving environment.

Primary responsibilities for this role may include but are not limited to:

Provide consulting, facilitation and support to the managers and process owners to identify opportunities to simplify and streamline business deliverables and processes


Support teams proactive activities and structured early engagement initiatives to ease burden of high-demand, short response time program requirements

Evaluate critically the effectiveness of processes, inputs, activities and time lines related to strategic planning and performance management and drive for improvements

Manage the processes to ensure the Authentication team is making progress on all self-directed proactive and formalized BPM (Business Process) and SAA (Audit) activities

Lead efforts to ensure accurate and robust weekly and monthly updates are submitted on time

Coordinate and collaborate with PVSI Control Team and Independent Risk Management and teams to ensure risk and control, business process management and self-assurance activities are known and understood and whose commitments are achieved

Evolving a strategic enterprise-focused business vision

Collaborating with enterprise business leaders and technology managers

Identifying, articulating and evangelizing emerging strategic opportunities

Staying informed of fraud, authentication trends and industry solutions.

Being an innovator and thought-leader

Building strong relationships
Provides leadership for digital products, initiatives, or a functional area within the Digital environment. Leads the development and execution of highly complex digital business plans, programs and initiatives which have significant line of business, and may have impact across the Enterprise. These in
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107987 while calling.
 
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Job Description :

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Candidate must be our W2 Employee


Job Description :

LOCATION IS CHARLOTTE, NC ONLY!


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We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens.

Job Description :

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*** Double Time is paid at 2.0 times
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(Manager: banking, Agile Methodologies, Risk Management, Customer Service in San Francisco, CA)
     
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