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banking Incident Management Specialist
(Jobs in San Antonio, TX)
 
Requirement id 115581
Job title Specialist
Job location in San Antonio, TX
Skills required banking, Business Analysis, Desktop Configuration, Incident Management
Open Date 30-Mar-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: banking, Business Analysis, Desktop Configuration, Incident Management

Job Responsibilities:

The individual needs to be able to provide a high level of technical support to the Citi Markets and Investment Banking Businesses.
Also required is a good understanding of the current technological and business processes employed in the trade floor / Investment Banking environment.

In addition they will be required to ensure the response levels for the Premium Client Service Centres phone systems and incident management queues are maintained.

This may require escalation to other teams both internal and external in order to deliver the expected level of service for the Business.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

Providing a consistent approach to reporting and managing the delivery of projects is expected. Ensuring appropriate controls of resources avoiding any unnecessary risk to the business.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115581 while calling.
 
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(Specialist: banking, Business Analysis, Desktop Configuration, Incident Management in San Antonio, TX)
     
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