Oral And Written Communication Resolving Network Issues Analyst (Jobs in Little   Requirement id 131590 Job title Analyst Job location in Little Rock, AR Skills required Customer Support Skills, End User Support, Problem Solving Skills, Oral And Written Communication Resolving Open Date 26-Jan-2022 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Customer Support Skills, End User Support, Problem Solving Skills, Oral And Written Communication Resolving Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline :02/1/2022 Client Info : AOC Description : Local Candidates Webcam or In Person Interviews On-Site Position Extensions will be sought for the right candidate. The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the states courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework. You may view our Statement of Core Values at https://www.arcourts.gov/modernization/statement-core-values. The Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications. Years of Experience: At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services. Utilize all technical resources to solve customer problems. Escalate unresolved calls to appropriate support staff or service group. Adhere to defined Help Desk procedures and standards. Participate in on-going testing, training and departmental development. Maintain accurate records and call logs for management reporting. As needed, instruct end users in the appropriate use of reference materials Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned. Read and comprehend technical service manuals and publications. Detect and correct equipment errors. Prioritize and schedule own workload. Assist in coordination of changes, upgrades and new products. Manage and report time spent on all work activities. Complete assigned tasks. Strong communication skills; both written and spoken. Ability to work independently as well as part of a team environment. Ability to work under pressure is an essential function of the job. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131590 while calling.   Other jobs in AR: Acxiom (1), Arkansas (2), Little Rock (21), Rock (2), Customer Support Skills job openings in Little Rock, AR Jobs List AOC Help Desk Analyst 2 (659627) Create date: 23-Aug-2021 Start Date :08/23/2021 End Date :06/30/2022 Submission Deadline :08/26/2021 Client Info : AOC Description : Local Candidates Webcam or In Person Interviews On-Site Position The Administrative Office of the Courts (AOC) is an agency within the judici.... (This job is for - job Jobs in AR LittleRock Analyst - (in Little Rock, AR))    Customer Support Skills job openings in other states Jobs List Administrative Services Assistant - 62226 Create date: 12-Feb-2024 Start date : 02/09/2024 End date : 02/23/2024 Submission deadline : 02/23/2024 Client info : TN DHS Note : * Position Location : On Site Description : under general supervision, is responsible for professional staff work .... (This job is for - job Jobs in TN Covington Administrator - (in Covington, TN)) PRN Licensed Practical Nurse - 62220 Create date: 08-Feb-2024 Start date : 02/26/2024 End date : 06/30/2024 Submission deadline : 06/30/2024 Client info : TN DHS Note : * Position Location : On Site Description : The PRN LPN assists in the day to day functions within the campus First .... (This job is for - job Jobs in TN Smyrna Consultant - (in Smyrna, TN)) Payroll Functional Support - 118879 - SP Create date: 06-Jun-2023 start date : 6/19/2023 End date : 6/30/2024 submission deadline : 6/13/2023 3:00:00 PM client info : DFA Note : * 100% Onsite in Jackson, MS Description : This position is a functional analyst support role on the SAP Employ.... (This job is for - Troubleshoot Jobs in MS Jackson Consultant - (in Jackson, MS)) Administrative Services Assistant -60241 Create date: 14-Mar-2023 Start date : 04/03/2023 End Date : 06/30/2023 Submission deadline : 06/30/2023 Client Info : TN DOH Note: * Position Location On Site Description : 73162 Job Code 73162 Summary: under general supervision, is responsible for professional staff work of routine through average diffi.... (This job is for - Filing Jobs in TN Nashville Administrator - (in Nashville, TN)) Network Specialist - 59890 Create date: 23-Jan-2023 start date:2/13/2023 End date:02/16/2024 submission deadline:02/10/2023 client info : TN DHS Note: * Position Location: Remote. Description: We are looking for support to assist with Service Desk operations. As the modernization effort continues to grow, it is very im.... (This job is for - Jobs in TN Nashville Specialist - (in Nashville, TN))     (Analyst: Customer Support Skills, End User Support, Problem Solving Skills, Oral And Written Communication Resolving in Little Rock, AR)

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