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Documentation Consultant
(Jobs in North Little Rock, AR)
 
Requirement id 150270
Job title Consultant
Job location in North Little Rock, AR
Skills required Technical Help Desk Suppor, IT Security, Independent Verification&Validation (IV&V), Documentation
Open Date 31-Oct-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Technical Help Desk Suppor, IT Security, Independent Verification&Validation (IV&V), Documentation

No of Submissions : 3

Start date : 11/18/2024

Submission deadline : 11/05/2024

Client Info : 0336

Note:

* Onsite


Description :

AWIN is a statewide communications network that provides service to 38,000 first responders in the state of Arkansas representing nearly 1000 public safety agencies. Each county in the state participates on AWIN as well as several state and federal agencies. AWIN is managed by the Arkansas Department of Emergency Management.

Job Description

· Entering radio information into the network in order to activate the radio.

· Maintaining accurate records of user information.

· Performing defined tasks as per ADEM and AWIN processes.

· Resolving user issues by answering questions and requests when they arise.

· Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.

· Maintaining client confidence and protecting operations by keeping sensitive information confidential.

· Monitoring system alarms and engaging with technical maintenance personnel as appropriate.

· Contributing to team efforts.

Required Skills

· Strong customer service skills.

· Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email.

· Strong attention to detail and ability to prioritize tasks.

· Excellent technical knowledge of computer systems, hardware, software, and networks.

· Strong problem-solving and troubleshooting skills.

· Excellent organizational and time management skills.

· Ability to work independently and as part of a team.

Required Qualifications

· Associate or Bachelors degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.

· Proven experience in system support or in a similar technical support role.

· Familiarity with IT security practices and protocols.

· Excellent problem-solving and analytical abilities.

· Ability to pass a background check.

· Ability to lift 50 lbs.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150270 while calling.
 
Other jobs in AR: Acxiom (1), Arkansas (2), Little Rock (21), Rock (2),
 
 
 
 
(Consultant: Technical Help Desk Suppor, IT Security, Independent Verification&Validation (IV&V), Documentation in North Little Rock, AR)
   
 
     
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