Cloud Experience Consultant (Jobs in Tempe, AZ)   Requirement id 87357 Job title Consultant Job location in Tempe, AZ Skills required Telephony Skills, IVR Implementation, Oral And Written Communication, Cloud Experience Open Date 16-Jan-2019 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Telephony Skills, IVR Implementation, Oral And Written Communication, Cloud Experience Start Date:01/21/2019 End Date:10/25/2019 Submission Deadline :1/21/2019 Note: Remote work accepted Description: we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for the people who work here. Job Duties: - Provide operational L1 and L2 system for InContact contact center solution. - Troubleshoot and resolve availablity issues, routing issues, CTI integration issues and configuration issues. - Provide user support training users, addressing system questions. - Manage and administer user setups and configurations. - Maintain operational runbooks and configuration workbooks. - Coordinate with implementation teams for InContact roll outs. - Provide quality assurance on client deliverables - Provide technical and functional expertise to project teams - Ability to advise and direct clients on best practices for InContact implementations and optimization of implemented solutions. - Provide leadership, direction, and project management to ensure successful delivery and operations. - Ensure IT systems and applications meet the requirements of the businesses and their processes. Basic Qualifications. - 5+ years in one of the following: consulting or client service delivery - 2-5 years Telephony and contact center technologies. - 3+ years of experience with InContact administration, InContact Studio. - 2+ years experience with CTI integration with Salesforce. - 2+ years experience implementing InContact. Must have: - Good understanding of IVR configurations, OpenCTI, Impact 360, InContact Reports and Analytics, Nice call recording, adminstration interface. - Excellent written and oral communication and relationship building skills - Be self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87357 while calling.   Other jobs in AZ: Chandler (14), Phoenix (9), Scottsdale (1), Tempe (4),    Telephony Skills job openings in other states Jobs List Call Center Representative-J-11-191-645 Create date: 21-Dec-2016 Start Date : 01/9/2017 Submission Dead Line : 12/27/2016 Description : THIS IS A LIMITED TERM ENGAGEMENT (LTE) POSITION WITH THE CONTRACT ELIGIBLE FOR RENEWAL EVERY YEAR FOR UP TO 5 YEARS. LTE BENEFITS PACKAGE IS AVAILABLE FOR THIS ROLE Hewlett Packard Enterprise Enterprise Services (HPE ES) is a leading g.... (This job is for - job Jobs in WI MADISON Developer - (in Madison, WI))     (Consultant: Telephony Skills, IVR Implementation, Oral And Written Communication, Cloud Experience in Tempe, AZ)

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