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Engineer
(Jobs in LONG BEACH, CA)
 
Requirement id 8258
Job title Engineer
Job location in LONG BEACH, CA
Skills required Cisco Call Manager V7.0, CVP Scripting, ICM Scripting,
Open Date 01-Feb-2012
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Cisco Call Manager V7.0, CVP Scripting, ICM Scripting,

[Note: Start Date : 01/23/2012
End Date : 01/23/2013]

Description:

Seeking 2 Cisco Call Manager Engineers. These Telephony Engineers will assist with design, development, implementation, and analysis of technical systems and interfaces relating to telephony technologies, specifically VOIP based systems.

These Engineers will participate in design reviews, system reviews, implementations, troubleshooting and a variety of related tasks.
In addition to Cisco Call Manager, Telephony, CVP Scripting, ICM Scripting, IVR and VoIP experience, these Engineers will have
strong expertise in Gateway configuration & troubleshooting.


Assist with the design, build and implement local and enterprise-wide call center and Telephony solutions and interfaces.
This includes convergence of voice and data technologies and integration with legacy systems.
Troubleshooting of Telephony related problems including VOIP, Call Center and Legacy system integration issues and to see them to their resolution.
Interface on regular basis with Business units/customer to ensure quick problem resolution and to convert their needs into technical solutions.
Develop and Maintain the Documentation for Telephony/Call center architecture, call flow design drawings, installation procedures and other related information.
Ensure all the Telephony related customer reporting is fully operational and provide support in case of problems.
Define, Evaluate, Test, and recommend new telephony and Call Center technologies.
Complies with required workplace safety standards.

Required Sills:

Cisco Call Manager v7.0
Gateway (configuration & troubleshooting)
IVR
VoIP
CVP Scripting
ICM Scripting
Telephony

Desired Skills:

VMWare
Cisco Call Manager v8.5
Cisco Certifications

Certifications:

Preference for Cisco Certifications (CCNA, CCNP, CCNV, etc.)

Education:

Bachelors degree in Computer Science or equivalent work experience.

Experience:

5+ years experience in Voice and Data Networking technologies
3+ years experience in network performance, scalability, security, reliability and fault tolerance.
Knowledge of industry standards and practices related to Telephony in general and VOIP in particular.
Expert troubleshooting skills
Ability to convert business needs into technical solutions.
Excellent oral and written communication skills
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 8258 while calling.
 
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(Engineer: Cisco Call Manager V7.0, CVP Scripting, ICM Scripting, in LONG BEACH, CA)
   
 
     
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