Microsoft Word And Excel Business Management Finance Technical Support SaaS IOS An   Requirement id 116863 Job title Analyst Job location in Mountain View, CA Skills required Written And Verbal Communication Skills, Customer Service Skills, Interpersonal Skills, Microsoft Word And Excel Business Manage Open Date 21-May-2021 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Written And Verbal Communication Skills, Customer Service Skills, Interpersonal Skills, Microsoft Word And Excel Business Manage Job Description: Universal escalation case analyst Create escalation reports, product support reports as per request SME for all kinds of applications and services Overall escalation case turnaround time management for both T2 and T3 escalations Run regular escalation reports, product support reports Coordinate engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve overall customer experience Strategically monitoring incoming escalations, monitoring the progress of escalation call/threads. Serve as a technical/consultative resource of application CS programs, hands-on troubleshooting of application support issues Analyze individual escalation issues from Tier 1, root cause analysis activities in area of expertise Collaborate with contact center operation lead to improve Tier 1 quality accuracy Provide feedback to Tier 1 and contact center leads/trainers/QA to set up action plan both individual agent level and team level issues Skills: Verbal and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage ones time. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Education/Experience: Bachelors degree in business management, economics, finance, accounting or relevant field required. 3+ years experience required Top Must Haves: Technical support experience within customer support or SaaS environment Experience with iOS/Android applications Analytical skill   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116863 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    Written And Verbal Communication Skills job openings in other states Jobs List Business Analyst Project Lead-11452-1 Create date: 10-Dec-2024 No of Submissions : 2 Start date : 01/14/2025 Submission deadline : 12/18/2024 Client Info : Department of Health and Human Services Note: Q) INTERVIEW PROCESS(who will conduct i/v, phone or in-person, how many rounds of i/v)? A) The interviews will be conducted by a team either in-p.... (This job is for - MMIS Jobs in SC Columbia Analyst - (in Columbia, SC)) Project Manager II - 137791 Create date: 02-Dec-2024 No of Submissions: 2 Start Date: 1/13/2025 End Date: 6/30/2025 Submission Deadline: 12/9/24 4:00PM CST. Client: DOA Note: * Interview Process: Microsoft Team with video and audio; 1 interview; 30 minutes. * Duration: until 6/30/2025 with possible extension * Onsite or Remot.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Technical Writer I - 137745 Create date: 02-Dec-2024 No of Submissions : 2 Start date : 01/13/2025 End Date : 06/30/2025 Submission deadline : 12/9/2024 4:00:00 PM Client Info : DPI Note: * Interview Process: Microsoft Teams, video on and audio * Duration: 6/30/25 with annual extensions possible * Remote or .... (This job is for - Maintainence Jobs in WI Madison Consultant - (in Madison, WI)) Project/Program Manager II - 63663 Create date: 21-Nov-2024 No of Submissions: 1 Start date : 12/16/2024 End date : 05/16/2025 Submission deadline : 12/01/2024 Client info: HECC Note: Position Location: Hybrid Description: The HECC Modernization Project is seeking a Project Coordinator. The long-term goal o.... (This job is for - Team Work Jobs in OR Salem Manager - (in Salem, OR)) Project Manager, Sr - 63662 Create date: 21-Nov-2024 No of Submissions: 2 Start date : 12/2/2024 End date : 06/30/2025 Submission deadline : 12/02/2024 Client info: TN DHS Note: * Position Location: Remote Description: The Technology Business Management Team supports IT through Portfolio & Program Management, .... (This job is for - Team Work Jobs in TN Nashville Manager - (in Nashville, TN))    Written And Verbal Communication Skills job openings in CA Jobs List Web Producer Create date: 09-Apr-2021 Description: Manage daily operations of Clients consumer-facing websites in the delivery of world class website experiences. Work collaboratively with Design, Marketing, Development and other colleagues to design and deliver engaging and relevant web experiences to visitors and prospects. Use your extensive experience to plan and drive w.... (This job is for - Project Management Tools Jobs in CA SanFrancisco Consultant - (in San Francisco, CA)) Web Producer Create date: 02-Apr-2021 Description: Manage daily operations of Clients consumer-facing websites in the delivery of world class website experiences. Work collaboratively with Design, Marketing, Development and other colleagues to design and deliver engaging and relevant web experiences to visitors and prospects. Use your extensive experience to plan and drive w.... (This job is for - UI UX Jobs in CA SanFrancisco Consultant - (in San Francisco, CA)) Project Coordinator Create date: 16-Mar-2021 Please take a look at the below job and please share your updated resume if you are interested. #53242-1 - Project Coordinator - Telecommute (Must be in CA) - 3 Months Are you open to candidates sitting in other locations? Must be in CA Day to Day Responsibilities of this Position an.... (This job is for - Dashboards Jobs in CA ElDoradoHills Consultant - (in EL DORADO HILLS, CA)) Marketing Consultant Create date: 02-Mar-2021 Job Description : Day to Day Responsibilities of this Position and Description of Project: • Managing the intake, review, approval, publishing and coordination of content across various audiences (member, provider, B2B, Sales, etc. • Owns and manages centralized tools for creation of policies and procedures job Jobs in CA Fremont Consultant - (in Fremont, CA)) Sr. Full Stack Flutter Mobile App Developer - 71467 Create date: 02-Feb-2021 Note: Must complete an Apex Screening for Android, Swift and Java. Once the screening is complete, the hiring manager will set an interview up within 48 hours. Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Sr. Full Stack Mobile App Developer .... (This job is for - job Jobs in CA Brea Developer - (in Brea, CA)) (Analyst: Written And Verbal Communication Skills, Customer Service Skills, Interpersonal Skills, Microsoft Word And Excel Business Manage in Mountain View, CA)

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