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MS Office Troubleshooting Team Player Self Directed Consultant
(Jobs in San Jos
 
Requirement id 115613
Job title Consultant
Job location in San Jose, CA
Skills required Deskside Support, Management Information Systems, Mac OS, MS Office Troubleshooting Team Player Se
Open Date 30-Mar-2021
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Deskside Support, Management Information Systems, Mac OS, MS Office Troubleshooting Team Player Se

Job Description

Job Title: IT|Cloud Infrastructure - Associate III - Cloud Infrastructure Services
Location: San Jose, CA
Duration: 5 Months contract



Deskside Support Engineer

The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience.
They will act as the “face of IT” for the client and offer a personalized experience to the client end-user.
They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-users IT support experience.
To build a quality end-user experience, the DSE partners with client management and their vendors daily.



Primary Responsibilities:

End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps.
Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications.
Responds to end-user product related questions for all supported hardware, software and applications.
Understands and maintains/outperforms service levels established.
Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues.
Understands working on ServiceNow ticketing tool.



Minimum Requirements:

2+ years in a customer facing deskside support/end user computing role.
Bachelors Degree in Management Information Systems or Information Technology or equivalent experience required.
Must have excellent communication skills, positive attitude and be engaging with end-users.
Must be flexible and able to work various shifts to include weekends if needed (not expected)
Experience with MAC, Microsoft® OS and Microsoft Office® applications
Experience with problem solving in a support-oriented environment.
Exceptional soft skills and troubleshooting skills Team player, good communicator, self-directed work style and ability to multi-task.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115613 while calling.
 
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(Consultant: Deskside Support, Management Information Systems, Mac OS, MS Office Troubleshooting Team Player Se in San Jose, CA)
     
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