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Team Work Consultant
(Jobs in Denver, CO)
 
Requirement id 134544
Job title Consultant
Job location in Denver, CO
Skills required Mac OS, Windows 10, Written And Verbal Communication Skills, Team Work
Open Date 16-Jun-2022
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Mac OS, Windows 10, Written And Verbal Communication Skills, Team Work

start date:7/1/2022
End date:04/01/2023

submission deadline:06/30/2022

client info : CO CDHS

Note:

* Candidate must be local.

Description:

BHA Provider Services Support Liaison will be the primary interface between the Behavioral Health Administration and Colorados behavioral health providers who are using a new technology system called BHA Provider Services.. This role will be responsible for training new and existing users, responding to help desk queries, and working with the product team to provide feedback from users for continuous platform improvements.

Though this position will report remotely, it may require reporting in person on occasion to Colorado Department of Human Service offices in the Denver area.

Primary Duties Include

Training

Coordination of publication for training materials so that users can self-support and self-train

Training new users on the product

Training existing users on new product features

Technical Support

Responding to help desk queries from users of the platform

Providing first line support to users of the platform

Help users troubleshoot software issues

Flag critical software errors to the vendor hosting the platform

Identify next steps to solve errors while being available and communicative with users throughout the process

Document and track issues

Product and Process Improvement

Responsible for user management (eg., adding new users to the platform, removing users, password resets)

Working with the product team to improve the platform

Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base

Experience and Qualifications
Education and Experience

Education and Experience:

Three years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position.

Substitution:

A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

The preferred candidate will exhibit:

Excellent interpersonal, verbal, and written communication.

Self-motivated and able to effectively manage time and tasks.

Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others.

Technical versatility and creativity to deliver and contribute ideas/solutions.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134544 while calling.
 
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(Consultant: Mac OS, Windows 10, Written And Verbal Communication Skills, Team Work in Denver, CO)
     
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