Process Flow Analysis Team Work Consultant (Jobs in Denver, CO)   Requirement id 134546 Job title Consultant Job location in Denver, CO Skills required Windows 10, Written And Verbal Communication Skills, Integration Planning And Strategy, Process Flow Analysis Team Work Open Date 16-Jun-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Windows 10, Written And Verbal Communication Skills, Integration Planning And Strategy, Process Flow Analysis Team Work start date:7/1/2022 End date:04/01/2023 submission deadline:06/30/2022 client info : CO CDHS Note: * Candidate Must Be Local * it is a Remote position. Description: The Software Support and Training Lead will support the primary interface between the Behavioral Health Administration and Colorados behavioral health providers who are using a new technology system called BHA Provider Services. This role will be responsible for supervising and supporting the team responsible for training new and existing users, responding to help desk queries, and working with the product team to provide feedback from users for continuous platform improvements. Though this position will report remotely, it may require reporting in person on occasion to Colorado Department of Human Service offices in the Denver area. Primary Duties Include: Responsible for the day to day stability of the team. Directs and monitors the work effort of others to ensure the team operates smoothly and efficiently. Develops, administers, implements, and communicates consistent practices and processes for the team Ensures resolution of outstanding issues; directs and supports the teams work efforts, maximizes productivity, and achieves short term goals. Directs the completion of work based on prioritizations; sets team up for success by establishing goals, action plans, deadlines, and standards Closely tracks efforts to confirm work is performed according to established standards. Leads and influences the teams best work by serving as an escalation point, solving routine problems, and providing instruction and guidance to ensure full understanding of designated activities Training Supporting the coordination of publication for training materials so that users can self-support and self-train Supporting the training of new users on the product Supporting the training of existing users on new product features Technical Support Supporting team members and serving as the lead in: Responding to help desk queries from users of the platform Providing first line support to users of the platform Helping users troubleshoot software issues Flagging critical software errors to the vendor hosting the platform Identifying next steps to solve errors while being available and communicative with users throughout the process Documenting and tracking issues Product and Process Improvement Supporting team members and serving as the lead in user management (eg., adding new users to the platform, removing users, password resets) Working with the product team to improve the platform by analyzing patterns across helpdesk tickets Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base Experience and Qualifications Education and Experience Education and Experience: Two years of lead/supervisory experience Five years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position. One year experience in establishing and setting up a help desk environment One year experience in establishing help desk processes Substitution: A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis. Preferred Qualifications: The preferred can   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134546 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Windows 10 job openings in Denver, CO Jobs List Customer Service Center Lead I-BHA Public-Facing Website Create date: 29-Jun-2022 Start Date : 07/25/2022 End Date : 01/31/2023 Submission Deadline : 07/06/2022 Client Info : CO CDHS Note: * Candidate Must Be Local Additional Location Details (City, State) : Description : (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Call Center-IT Help Desk- BHA Provider Services Support Create date: 29-Jun-2022 Start Date : 07/01/2022 End Date : 04/01/2023 Submission Deadline : 06/30/2022 Client Info : CO CDHS Note: * Position Location Remote Description : Office of Behavioral Health (OBH) *Preference to candidates located.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Call CenterIT Help Desk BHA ProviderServices SupportLiaison Create date: 16-Jun-2022 start date:7/1/2022 End date:04/01/2023 submission deadline:06/30/2022 client info : CO CDHS Note: * Candidate must be local. Description: BHA Provider Services Support Liaison will be the primary interface between the Behav.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Windows 10 job openings in other states Jobs List Systems Administrator I -136167 Create date: 17-Oct-2024 No of Submissions : 2 Start date : 11/18/2024 End Date : 06/30/2025 Submission deadline : 10/24/2024 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview (with camera and audio on), one round * Duration: Until 6/30/25 with the possibility of renewal.... 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