Communication Skills Both Verbal And Written Team Work Consultant (Jobs in Denv Apply   Requirement id 134786 Job title Consultant Job location in Denver, CO Skills required Mac OS, Windows 10, Windows 8.1, Communication Skills Both Verbal And Wri Open Date 29-Jun-2022 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Mac OS, Windows 10, Windows 8.1, Communication Skills Both Verbal And Wri Start Date : 07/01/2022 End Date : 04/01/2023 Submission Deadline : 06/30/2022 Client Info : CO CDHS Note: * Position Location Remote Description : Office of Behavioral Health (OBH) *Preference to candidates located in Colorado BHA Provider Services Support Liaison About Us The Behavioral Health Administration will launch on July 1, 2022 and will be the first of its kind, working across all payer groups to measure results, hold providers accountable, and improve access. It will be empowered to lead change, to publicly hold itself and its stakeholders accountable, and to take advantage of every opportunity to ensure Coloradans feel a sense of improved quality of life when they intersect with our system. It will be instrumental in achieving the vision to have a comprehensive, equitable, effective continuum of behavioral health services that meet the needs of all Coloradans in the right place, at the right time, to achieve whole person health and well-being. Description of Job BHA Provider Services Support Liaison will be the primary interface between the Behavioral Health Administration and Colorados behavioral health providers who are using a new technology system called BHA Provider Services.. This role will be responsible for training new and existing users, responding to help desk queries, and working with the product team to provide feedback from users for continuous platform improvements. Though this position will report remotely, it may require reporting in person on occasion to Colorado Department of Human Service offices in the Denver area. Primary Duties Include Training Coordination of publication for training materials so that users can self-support and self-train Training new users on the product Training existing users on new product features Technical Support Responding to help desk queries from users of the platform Providing first line support to users of the platform Help users troubleshoot software issues Flag critical software errors to the vendor hosting the platform Identify next steps to solve errors while being available and communicative with users throughout the process Document and track issues Product and Process Improvement Responsible for user management (eg., adding new users to the platform, removing users, password resets) Working with the product team to improve the platform Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base Experience and Qualifications Education and Experience Education and Experience: Three years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position. Substitution: A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis. Preferred Qualifications The preferred candidate will exhibit: Excellent interpersonal, verbal, and written communication. Self-motivated and able to effectively manage time and tasks. Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others. Technical versatility and creativity to deliver and contribute ideas/solutions   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134786 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Mac OS job openings in Denver, CO Jobs List Call CenterIT Help Desk BHA ProviderServices SupportLiaison Create date: 16-Jun-2022 start date:7/1/2022 End date:04/01/2023 submission deadline:06/30/2022 client info : CO CDHS Note: * Candidate must be local. 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