Problem Management Change Management Knowledge Management CMDB Catalog Management   Requirement id 101092 Job title Analyst Job location in Highlands Ranch, CO Skills required Service Now Expertise, Release Management, Incident Management, Problem Management Change Management Kno Open Date 10-Dec-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Service Now Expertise, Release Management, Incident Management, Problem Management Change Management Kno Note: * Candidate must be our W2 Employee * We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Description/Qualifications/Additional Information: This position will take business process requirements to analyze and create technical requirements that will be used to build, operate and maintain the ServiceNow Release Management module and IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visas business. You will help define success for the central and critical Release Management tool for the ongoing support and operation of services that Visa provides. This position will report to the Sr. Director of Software Configuration Management Essential Functions: * Analyze Business process requirements and create technical requirements that developers can build against specifically for the ServiceNow Release Management module. * Help to develop, test, and debug new and existing functionality that meets specific requirements in ServiceNow * Identify requirement gaps to maintain a high degree of quality in the solution built and provide configuration options to identify respective pros and cons * Work with internal customers and business analysts for requirement clarifications and solution designing * Write technical design and build documentation for all aspects of a technical infrastructure * Research information from existing systems, analyze program and time requirements *Prepare time estimates and justifications for assigned tasks and provides recommendations to project managers * Exhibit understanding and perform operational acceptance/turnover activities. * Perform technical release management activities for monthly releases by coordinating, communicating and implementing into production * Participate in project meetings/daily scrums and communicate development status * Conduct weekly design reviews with federated development teams to ensure ServiceNow Best practices and development standards are met Basic Qualifications: 5 years of work experience specifically with ServiceNow and the Release Management module. Preferred Qualifications: * In-depth configuration and experience across all core ServiceNow models. (Incident Management, Problem Management, Change Management, Release, Knowledge Management, CMDB, Catalog Request and Service Portal) * Knowledge and experience working with ServiceNow Security features, administering Users, Roles, Groups, ACLs * Strong understanding of ServiceNow Best Practices * Strong analytical skills with the ability to extensively analyze business processes and work flow * Effective communication with customers, system administrators, team members and management and use sound judgment when considering enterprise impacts of technical decisions *Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently Work Hours: * This position requires the incumbent to be available during core business hours Travel Requirements: * This position requires the incumbent to travel for work 0% of the time. Physical Requirements: * This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 101092 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Service Now Expertise job openings in other states Jobs List Texas Cooperative Contract For ServiceNow - 110.7-24-101 Create date: 12-Dec-2024 No of Submissions: 1 Start Date: 1/13/2025 (Approx Start date) Submission Deadline: 12/19/2024 02:00 PM CT Client: Management & Budget, Office of Description: State Procurement Office intends on joining the State of Texas contract with Carahsoft Technology Corporation to purchase Service .... 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