Troubleshooting Written And Verbal Communication Skills Documentation Stakeholders   Requirement id 111068 Job title Analyst Job location in Hartford, CT Skills required Problem Solving Skills, IT Equipment, Excellent Customer Service, Troubleshooting Written And Verbal Commu Open Date 23-Oct-2020 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Problem Solving Skills, IT Equipment, Excellent Customer Service, Troubleshooting Written And Verbal Commu Start Date : 10/26/2020 End Date : 10/26/2022 Submission deadline : 10/30/2020 Client info: CT DCF Description: SCOPE OF WORK The agency needs to continue the service of this Help Desk Technician 3 consultant position. The candidate will participate in the development and maintenance of DCF business systems and SACWIS LINK application. The specific focus of this candidate will be end user support, computer operations and equipment maintenance. POSITION ROLE AND DELIVERABLES We currently need a technician to provide help desk and desk-side services to DCF staff in various locations around the state. Maintaining a customer focus is essential and the incumbent will need to be able to triage problems, troubleshoot issues and work with users and staff at all levels to quickly and efficiently resolve support requirements. The consultant will be expected to work with various hardware including Dell, HP and Lenovo. Microsoft Windows 7/10 is the base client operating system. Office 2013/Office365 is the standard desktop productivity package. Systems are loaded with an image and controlled through group policies. Maintaining good customer relations while triaging and resolving issues is key. In the role of the Helpdesk Technician the following services are required: Assist to agency staff in solving computer issues. Excellent communication, presentation, collaboration, and interpersonal skills. Demonstrated ability to deliver business and technical value. Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision. Must have very strong abstract thinking and problem-solving skills. Must have very good verbal and written communication skills. Takes proactive escalation of problems, flaws and risks to upper management before serious impact on ROI. Coordinates with the other analysts on issues dealing with matters that cross domains and have dependencies. Defines, Documents and communicates with entire team. Process Security and IT equipment requests Interface with the user(s) and sponsor(s) and all other stakeholders in order to determine their (evolving) needs. Ensures that all documentation libraries and artifacts are maintained in the most current state and never allowed to become obsolete. Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer Communicate key insights and findings to team REQUIRED SKILLS AND EXPERIENCE A minimum of 1-3 years of prior experience demonstrating the following knowledge and skills: PC Hardware and software troubleshooting and imaging End user support - face to face, remote control and via telephone Familiarity with Windows operating systems and Active Directory Experience with Windows 10 support Experience with Office 365 support Excellent customer service skills   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111068 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1), Problem Solving Skills job openings in Hartford, CT Jobs List Programmer/Developer - 61203 Create date: 01-Aug-2023 start date : 8/31/2023 End date : 8/31/2024 submission deadline : 8/15/2023 client info : CT DCF Note : * Position Location : Hybrid Description : The agency needs the service of a senior level .NET developer to work on SA.... (This job is for - job Jobs in CT Hartford Developer - (in Hartford, CT)) Programmer/Developer - 60133 Create date: 09-Mar-2023 start date:3/18/2023 End date:03/18/2024 submission deadline: 03/16/2023 client info : CT DCF Note: * Position Location: Hybrid * Candidate Must Be Local Description: The Department of Children and Families depends on the core, mission-critical applications, LINK a.... (This job is for - job Jobs in CT Hartford Developer - (in Hartford, CT)) Help Desk Technician - Level 1 - 56497 Create date: 02-Aug-2021 start date:8/16/2021 End date:08/15/2022 submission deadline:08/06/2021 client info : CT OEC Note: * Candidate must be local or willing to commute or relocate. Description: Less than 2 yrs exp Assists end users in resolving hardware.... (This job is for - Troubleshooting Jobs in CT Hartford Consultant - (in Hartford, CT)) DSS_Systems Administrator - Level 4 Create date: 18-Jul-2019 Start Date : 08/05/2019 End Date : 06/30/2020 Submission Dead Line : 07/26/2019 Client Info : CT DSS Description : REQUIRED AGENCY Department Of Social Services Central Office 55 Farmington Avenue, Hartford, CT 06105 .... (This job is for - job Jobs in CT Hartford Administrator - (in Hartford, CT)) Team Lead - Level 2 - 53147 Create date: 05-Mar-2018 Start Date :03/26/2018 End Date :09/26/2018 Submission Deadline :03/12/2018 Client Info :CT DMHAS Description : SCOPE OF WORK Description: The contracted Durational Project Lead is needed to act as a project team leader, overseeing technical staff and other team me.... (This job is for - Analytical Skills Jobs in CT Hartford Consultant - (in Hartford, CT))    Problem Solving Skills job openings in other states Jobs List Security Analyst II - 137418 Create date: 19-Nov-2024 No of Submissions : 1 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 4:00:00 PM Client Info : DOC Note: * Interview Process: Teams Call with Video * Duration: 6/30/25 with 2 years with renewals * Remote/Onsite? Candidate MUST b.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Travel RN - 63634 Create date: 13-Nov-2024 No of Submissions : 3 Start date : 12/04/2024 End Date : 03/08/2025 Submission deadline : 11/18/2024 Client Info : TN TDOC Note: * Position Location : On Site * Lowest Current Proposal : USD 85.00 * Bill Rate : USD 90.00 Per Hour Description : <.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) NC Fast Child Welfare Readiness Liaison (750940) Create date: 08-Nov-2024 No of Submissions : 1 Start date : 12/02/2024 End Date : 12/01/2025 Submission deadline : 11/14/2024 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : IMPORTANT NOTE: Extensi.... (This job is for - Stakeholders Jobs in NC Durham Consultant - (in Durham, NC)) Travel RN - 63563 Create date: 25-Oct-2024 No of Submissions : 2 Start date : 11/20/2024 End Date : 02/08/2025 Submission deadline : 11/01/2024 Client Info : TN TDOC Note: * Position Location : On Site Description : Day Shift HEALTH CENTER Work Activities .... (This job is for - Jobs in TN Nashville Consultant - (in Nashville, TN)) DHB Specialist- Junior (749435) Create date: 23-Oct-2024 Hybrid No of Submissions : 1 start date : 11/01/2024 End date : 10/31/2025 submission deadline : 10/29/2024 client info : NCDHHS-HB Note: * Agency Interview Type: Webcam Interview Only * Typical Experience: 12-36 months * NC DHHS Division of Health.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Problem Solving Skills job openings in CT Jobs List Help Desk Technician - Level 3 - 54834 Create date: 28-May-2019 Start Date : 06/01/2019 End Date : 09/30/2019 Submission Dead Line : 06/07/2019 Client Info : CT CAA Description : Overview: The ideal candidate will be providing hardware and software support in a Windows environment. Candidate will be responsible and accountable to provide court.... (This job is for - job Jobs in CT WindsorLocks Consultant - (in Windsor Locks, CT)) Data Scientist / Engineer - 50061 Create date: 19-Nov-2018 Description: Responsibilities • Support the development and maintenance of the Enterprise Data Management Framework and data metrics, with a focus on Metadata Management. • Use modeling, machine learning and programming skills to generate insights by leveraging large amounts of health care data • Leverage.... (This job is for - Spark Jobs in CT Bloomfield Engineer - (in BLOOMFIELD, CT)) Product Owner - Retirement Services Create date: 16-May-2018 Start Date : 05/25/2018 End Date : 05/14/2019 Submission Dead Line : 05/21/2018 Description : This position is responsible for providing the Product Organization and Senior Employee Leaders with up-to-date market and competitive intelligence in ord.... (This job is for - job Jobs in CT Windsor Developer - (in Windsor, CT)) (Analyst: Problem Solving Skills, IT Equipment, Excellent Customer Service, Troubleshooting Written And Verbal Commu in Hartford, CT)

Featured Jobs Budgeting Office Consultant (Jobs in Harrisburg, Pennsylvania) PMP Manager (Jobs in Atlanta, Georgia) Javascript Developer (Jobs in Tucker, Georgia) Architecture - - Specialist (Jobs in Raleigh, North Carolina) Typography Power Consultant (Jobs in Nashville, Tennessee) - Consultant (Jobs in Bismarck, North Dakota) SSIS JAVA Analyst (Jobs in Richmond, Virginia) TSOISPF Specialist (Jobs in Columbus, Ohio) Integration IT Specialist (Jobs in Columbus, Ohio) API CI Developer (Jobs in Richmond, Virginia)