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Case Management UX Designer
(Jobs in Hartford, CT)
 
Requirement id 148150
Job title Designer
Job location in Hartford, CT
Skills required Digital Services Experience, QA Analysis, UCD Methodologies, Case Management UX
Open Date 27-Jun-2024
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Designer: Digital Services Experience, QA Analysis, UCD Methodologies, Case Management UX

No of Submissions : 1

Start date : 07/22/2024

End Date : 01/24/2025

Submission deadline : 07/05/2024

Client Info : CT DAS

Note:

* Position Location : Remote

Description :

The State of Connecticut (CT) is seeking a Digital Accessibility Expert who has strong experience in assessing, strategizing, and implementing a11y and usability improvements for digital products and services. You will help identify issues, assess solutions, and provide remediation needs across service verticals that include health, business, education, transportation, employment, IT, and Customer Service. You will also help test digital assets for a11y compliance, including websites, mobile apps, online documents, applications, and digital forms. Your expertise will help the state reach the highest levels of WCAG compliance and maintain a11y standards so all our residents can participate in equivalent experiences.



This role will require a deep familiarity with the requirements and processes for complying with current and future accessibility guidelines as documented in WCAG, ADA, and Section 508 standards. This role will also help support a holistic approach to accessibility improvements to foster a stronger culture of human-centered and user-first design. You will audit internal systems, platforms, and processes for legacy issues. You will also support cross-functional teams in applying modern a11y improvements to products and services, including Content, UX, Design, and Product teams. You will assist in training teams to conform to WCAG 2.2 standards for digital assets and information. And you will engage stakeholders to help drive implementation and advocacy for a11y best practices.



The ideal candidate will also champion customer needs by promoting the humanity behind inclusionary practices. You will be an empathic problem-solver who can move teams toward higher standards while staying focused on the impact your efforts will have on the people who need government services. This is a next level opportunity. Your work will change lives.





Main Responsibilities

NOTE: This is a testing-heavy role. Auditing and testing of digital assets are a core requirement of this position.

· Conduct testing and implement improvements to digital products, services, and processes to ensure the State is meeting the highest standards of accessibility compliance

· Be a bridge between a11y leadership and state teams, helping to integrate a practice of inclusionary methodologies and enterprise standards

· Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues



This role will support the States initiatives for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas.



Assessment

• Audit current State systems, internal processes, and customer-facing assets to find accessibility issues, and create prioritization models and project plans for addressing

• Clearly summarize accessibility findings and provide recommendations for remediation, including code-level recommendations and solutions

• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services

• Utilize and interpret multiple sources of research data to make credible recommendations for accessibility improvements



Documentation

• Document current levels of State compliance, rank the compliance level against standardized benchmarks, and create reports that identify State gaps and viola
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148150 while calling.
 
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(Designer: Digital Services Experience, QA Analysis, UCD Methodologies, Case Management UX in Hartford, CT)
     
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