LAN Support Project Plan Developing Engineer (Jobs in Hartford, CT)   Requirement id 71474 Job title Engineer Job location in Hartford, CT Skills required IVR Applications, Avaya Systems, Communication Skills, LAN Support Project Plan Developing Open Date 13-Jul-2018 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: IVR Applications, Avaya Systems, Communication Skills, LAN Support Project Plan Developing Start Date :08/06/2018 End Date :12/31/2018 Submission Deadline :07/18/2018 Client Info :CT DSS Description : It is seeking a Telecom Engineer to complement the capabilities of Telecommunications team. The person should be a self-starter; detail and customer service oriented, should have excellent written and oral skills and must also be able to work in a fast passed customer oriented environment. IT services necessary for the completion/deployment, required maintenance and enhancement for the following program critical systems: Avaya phone system support, including troubleshooting telecom outages, issues and maintenance, as needed, and interfacing with telecom vendors, DSS and DAS/BEST. Call/Benefit Center and IVR support for DSS Responsible for maintaining an on-going status/tracking process, including working closely with the with the business team to understand current state and requirements for future state/system changes. Avaya Call Accounting and Reporting package, including creating custom reports, as needed. SCOPE OF WORK Description This consultant is needed as a supplement to the DSS Telecommunications unit. The scope of services required for the Telecom Engineer is two parts and includes: Maintenance of the Avaya phone system, including: o Troubleshooting of issues o MAC support for phone sets, headsets and voicemail o System configuration and programming o Use of the Call Accounting and Reporting package Design, Develop and Implement changes to the IVR, including: o Software and Database development for the project o Documenting business requirements and working with the business team and the Avaya vendor to enhance the IVR call workflow o Working with the business team to create reports, as needed o Working collaboratively with DSS LAN Services and DAS/BEST Additional support requests, as needed Number of Consultants needed The project requires one full-time Telecom Engineer Level 4 for the duration of the project. Specific Services Required The consultant must create and follow a project plan that fits within the requirements of this project. The consultant must work collaboratively with DSS LAN Services, the business and the vendor, as required. Required Skills/Experience 10+ years in supporting Avaya phone systems and IVR applications a must. Expert working knowledge of Avaya telephony network and PBX switches Experience working with the following: Avaya Experience Portal Manager – IVR, Avaya Media Processing Platform, VoiceXML and IVR Designer, Avaya Text to Speech (TTS), Avaya Application Enablement Services (AES), Session Border Controllers, Avaya Aura Media Server, and Communication Manager. Strong ability to work with business staff to create reports. Excellent communication skills and the ability to work with limited direction including the ability to motivate others and provide extensive documentation. Strong experience with creating Project Plans. Strong ability to work with staff of varying skill levels (executive, business, technical and non-technical). This includes both technical detail and leading meetings with high-level technical and non-technical staff.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71474 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    IVR Applications job openings in other states Jobs List Java Developer - 23563 Create date: 15-May-2017 Start Date :06/12/2017 End Date :12/29/2017 Submission Deadline :05/18/2017 Client Info :Charter Communications - Charlotte Note : Candidate must be your W2 Employee :Yes Description : I just qualified this position this morning as a backfill for one of our contract.... (This job is for - Web ServicesJava Jobs in NC Charlotte Developer - (in Charlotte, NC)) IVR Support Create date: 02-Apr-2015 Houston or Austin, TX Bill Rate: 42.00 We are looking for a Contact Center Operations Engineer to work onsite at either Houston, TX -or- Austin, TX. Please provide your best qualified candidate 7 month engagement with a possible extension Skills Required: IVR Operations - responsible for codi.... (This job is for - ACD IVR Jobs in TX Houston Engineer - (in Houston, TX)) ITSD Nortel IVR Upgrade Create date: 06-Mar-2015 [NOTE : START DATE: 03-01-2015 END DATE : 04-01-2015 NOTE : SUBMISSION DEADLINE : 03-16-2015 5:00 PM on Monday] Description: Full and complete conversion of exsiting Nortel / Avaya MPS 4.1 IVR systems and applications to be SSL3 compliant in order to communicate with the DSS mainframe. Test and.... (This job is for - DHSS Jobs in MO JeffersonCity Developer - (in Jefferson City, MO))     (Engineer: IVR Applications, Avaya Systems, Communication Skills, LAN Support Project Plan Developing in Hartford, CT)

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