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Security Protocols Engineer
(Jobs in Hartford, CT)
 
Requirement id 150873
Job title Engineer
Job location in Hartford, CT
Skills required Amazon Connect, Case Management, Aws Services, Security Protocols
Open Date 11-Dec-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Amazon Connect, Case Management, Aws Services, Security Protocols

Start date : 01/01/2025

End Date : 12/31/2025

Submission deadline : 12/16/2024

Client Info : CT DSS

Note:

* Position Location: Hybrid

Description :



The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. The current system lacks scalability, and DSS aims to enhance service delivery with this upgrade, aligning with the states broader technology roadmap. This initiative is a collaboration between BITS and DSS Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state systems like CRM and case management platforms.

The AWS SME will play a critical role in optimizing and transitioning DSSs contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include:

Evaluating the current system and defining the optimal Amazon Connect architecture.
Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
Overseeing the migration of contact center data and ensuring minimal disruption.
Providing technical support and post-go-live troubleshooting.
Training IT staff and contact center managers on Amazon Connect administration.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150873 while calling.
 
Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),
 
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End Date :05/22/2023

Submission deadline :08/02/2022

Client Info :NCDHHS-IT Budget Office

Description :

The NC DHHS Application Portfolio Management Office (APMO) Enterprise Platform Services Group Virtual Agent (VA) Support Lead will provide advanced architect (lead tech.... (This job is for - job Jobs in NC Raleig TechLead - (in Raleig, NC))
 
 
(Engineer: Amazon Connect, Case Management, Aws Services, Security Protocols in Hartford, CT)
   
 
     
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