peoplesoft Consultant (Jobs in Dover, DE)   Requirement id 9087 Job title Consultant Job location in Dover, DE Skills required Helpdesk Technician, Windows OS All Versions, Customer Service Orientation, peoplesoft Open Date 22-Mar-2012 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Technician, Windows OS All Versions, Customer Service Orientation, peoplesoft [**Note : Dead Line : 03/23/2012**] [Note : Start Date : 04/02/2012 End Date : 06/30/2012] Description : Short Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Complete Description: Service Desk Main Job Responsibilities • Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable. o Gains proficiency in 11 technical modules and develops in-depth knowledge of “req to check” process and two additional modules • Troubleshoot, diagnose and resolve PeopleSoft application issues by researching problems using available information resources such as Closed Tickets, FAQs, Alerts, or Defect Logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the Enterprise Service Desk tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings. • 90 - 95% Phone and e-mail support. • Provide exceptional Customer Service to the User community. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned Projects when requested. This is an ongoing position that will go beyond this fiscal year and continue to be funded into the next 2012-2013 year.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9087 while calling.   Other jobs in DE: Dover (1), Wilmington (3), Helpdesk Technician job openings in Dover, DE Jobs List FSF Help Desk Support - 297145 - DeFSF Service Desk Create date: 27-Jun-2012 [Note: Start date : 07/02/12 End Date : 06/30/13] Description: Short Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. .... 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