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CCNA Specialist
(Jobs in Dover, DE)
 
Requirement id 9226
Job title Specialist
Job location in Dover, DE
Skills required Windows 7, Windows XP, TroubleShooting Skills, CCNA
Open Date 27-Mar-2012
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: Windows 7, Windows XP, TroubleShooting Skills, CCNA

[Note: Start Date : 04/02/2012
End Date : 07/02/2012]

Description:

Short Description:

The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.

Complete Description:

-Qualified candidates must have break-fix experience and ghosting skills.

Responsibilities:

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
• Responsible for escalating problems and incidents to designated level 2 and level 3 support entities.
• Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
• Responsible for logging incidents and problem resolution activities into a computerized tracking system.
• Responsible for maintaining a robust and accurate knowledge base repository.
• Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
• Responsible for generating help desk related performance statistics, as required.
• Responsible for training support staff, as required.
• Responsible for performing other tasks, as assigned.

Required Skills:

* Working in a computer technical environment
* Prior Break/Fix experience with PC/Servers
* Experience troubleshooting, installing, upgrading, and repairing PCs
* Windows XP
* Windows 7

Desired Skills:

* TCP/IP Networking skills
* Automated help desk application tools (for ticketi response)
* Experience with comprehending functional and technical documentation
* Customer service, oral, and written communication

Experience:

2 years Desktop/side support. Certification in one or more is preferred: A+, Network +, MCSA, MSCDT or CCNA.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9226 while calling.
 
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(Specialist: Windows 7, Windows XP, TroubleShooting Skills, CCNA in Dover, DE)
   
 
     
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