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HTML Engineer
(Jobs in WILMINGTON, DE)
 
Requirement id 10239
Job title Engineer
Job location in Wilmington, DE
Skills required Windows Server, Web Servers, MS SQL, HTML
Open Date 12-Jun-2012
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: Windows Server, Web Servers, MS SQL, HTML

[Note : Start Date : 05-28-2012
End Date : 05-28-2013]

Description :

REQUIRED SKILLS:
-Candidate must be skilled in a production support environment and have a deeper level of understanding than normal Tier 1 & 2 helpdesk type support, often working with vendors closely to solve issues that cannot be mitigated with a simple reboot or service restart.
-Knowledge base experience - Nice and Witness call recording; Aspect and Avaya dialers; OnQ and Calltech; Aspect WFM.
-Microsoft Windows 2003/2008 Server.
-Virtual server experience Wintel/Vmware.
-Web Server experience.
-DB knowledge including MS SQL Server, SQL, Replication, Clustering
-HTML/CSS
-Strong technical documentations skills (including Visio skills)
-Platform monitoring and reporting experience
-DR and Resiliency planning
-Experience with Change Management & Ticketing System (Example: Peregrine)
-Advanced troubleshooting skills
-Network load balancing concepts

NICE TO HAVE SKILLS:
-Practical experience and understanding of a variety of technologies such as virtualization (VMWare), VoIP, Genesys call routing, Nice/Witness call recording, SAN/NAS storage, database platforms (SQL Server), IVRs, auto-dialers, WFM and ALI.

RESPONSIBILITIES:
-Provide Engineering support across Call Recording, Dialers, OnQ, CallTech, and Workforce Management technology platforms.
-Facilitate vendor testing/fixes for each platform.
-Conduct testing, verify and document impacts.
-Participate in impact review meetings.
-Take ownership and accountability of issue resolution, document findings and place on SharePoint for Engineering and Support teams.
-Proactively identify trends and impacts to reduce platform downtime and repair SLAs.
-Create ECMs, engage vendor & internal resources and maintain awareness with operational support teams.
-Represent the Engineering team on outage calls as necessary, and be the primary point of communication to the technical & Business teams through issue resolution.
-Monitor status of all efforts and provide regular updates to Engineering, Production Support management.
-Update & maintain documentation required for successful completion of issue resolution.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10239 while calling.
 
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(Engineer: Windows Server, Web Servers, MS SQL, HTML in Wilmington, DE)
   
 
     
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