Helpdesk Ticketing Systems Written Communication Skills Customer Service Specialis   Requirement id 116012 Job title Specialist Job location in Wilmington, DE Skills required Phone Support, Diagnostics Pack, Computer Related Tools, Methods, Platforms And Operating Systems., Helpdesk Ticketing Systems Written Commu Open Date 14-Apr-2021 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Phone Support, Diagnostics Pack, Computer Related Tools, Methods, Platforms And Operating Systems., Helpdesk Ticketing Systems Written Commu start date:04/26/2021 End date:07/12/2021 submission deadline:4/17/2021 client info : 15-01-01: OFFICE OF ATTORNEY GENERAL * Note:Agency Interview Type: iLinc Web Cam Interview Only Description: The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is a first shift position. Initially this will be a in person support role, however the candidate must have access adequate access to the internet and an appropriate workspace to work effectively remotely if needed. The technician will be provided the necessary hardware to perform the required duties. When the candidate is required to report on site, they will be based in Wilmington, DE. All qualified candidates must be within reasonable commuting distance to Wilmington Delaware. Years of Relevant Experience: 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent. Role Description: - 95 % Support, by phone. - Specialists perform basic troubleshooting of network connectivity and infrastructure issues. -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. - Basic troubleshooting of LAN/WAN issues -Remote troubleshooting of desktop issues -Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Dell KACE) - Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). - Proactive responsiveness to time sensitive issues. -Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking. The Desktop Support Specialist provides day to day help desk support for the customer base of the Department of Justice (DOJ). Responsible for the execution of DOJ Service Desk contact, problem, incident and request management policies and procedures. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Responsible for logging incidents and problem resolution activities into a computerized tracking system. Responsible for maintaining a robust and accurate knowledge base repository. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Responsible for generating help desk related performance statistics, as required. Please note - this position is likely to extend beyond the initial duration to become an ongoing role.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116012 while calling.   Other jobs in DE: Dover (1), Wilmington (3),    Phone Support job openings in other states Jobs List Desktop Support-3 - WISCJP00017736 Create date: 18-Jun-2020 Start Date :07/13/2020 End Date :06/30/2021 Submission Deadline :Due to SCS 06/24/2020 by 8:00 am CT Client Info : ETF - Employee Trust Funds (ETF) Note : * Duration: Initial Period: 07/13/2020 - 06/30/2021; Renewals/Extensions through 06/30/2023 Description : Procedures ITIL Jobs in WI Madison Consultant - (in Madison, WI)) Business Analyst/Consultant-1 - WISCJP00016545 Create date: 02-Mar-2020 start date:3/16/2020 End date:06/30/2020 submission deadline:Due to SCS 03/05/2020 by 8:00am CT client info : CCAP – Wisconsin Supreme Court Description: we are looking for a well-rounded Business Analyst to join our excellent team. We are seeking candidates.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    Phone Support job openings in DE Jobs List DeDTI Desktop Support Specialist (686631) Create date: 27-Jun-2022 Start date :08/01/2022 End Date :08/01/2023 Submission deadline :07/30/2022 Client Info :11-03-00: DTI- OPERATIONS OFFICE Description : The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is customarily a first shi.... (This job is for - job Jobs in DE BlvdDover Specialist - (in Blvd Dover, DE)) DeDTI Desktop Support Specialist (647945) Create date: 14-Apr-2021 start date:04/26/2021 End date:06/30/2021 submission deadline:4/17/2021 client info :11-03-00: DTI- OPERATIONS OFFICE * Note: Agency Interview Type: iLinc Web Cam Interview Only Description: The primary function of this position is to.... (This job is for - Troubleshooting Jobs in DE Delaware Specialist - (in Delaware, DE)) (Specialist: Phone Support, Diagnostics Pack, Computer Related Tools, Methods, Platforms And Operating Systems., Helpdesk Ticketing Systems Written Commu in Wilmington, DE)

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