Audio Visual Support Video Conference VC Support Microsoft Products Office Suite S   Requirement id 133312 Job title Analyst Job location in Defuniak Springs, FL Skills required Hardware And Software Support, TroubleShooting Skills, Service Desk, Audio Visual Support Video Conference VC Open Date 22-Apr-2022 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Hardware And Software Support, TroubleShooting Skills, Service Desk, Audio Visual Support Video Conference VC Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ij2w7k.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candidate Submission Deadline: 4/26/2022 12:00 PM EST Start Date: 7/1/2022 End Date : 6/30/2023 Client: Florida Department of Transportation Description: 4 Scope of Services Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education Bachelors Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience. 6 Experience Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. 7 Primary Job Duties/ Tasks Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Provides Tier III advanced support for other Technicians as needed or assigned. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). Provide facts to facilitate the teams decision-making process and to achieve the teams goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving,   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133312 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Hardware And Software Support job openings in other states Jobs List Desktop Support I - 107915 - SP Create date: 15-Aug-2022 start date:08/29/2022 End date:12/30/2022 submission deadline:8/22/2022 4:00:00 PM client info : Milwaukee County Note: * Interview Process: Microsoft Teams w/camera on 1 round * Duration: 12/30/22 with possibility of extension * Local candidates or willing to relocate at.... (This job is for - ITIL Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) ITS63 FY21_DOT_002 Help Desk Analyst/Specialist -SP Create date: 12-Feb-2021 Bid Number: BD-21-1030-0P100-0P110-58629 Note: Online Submission hourly rate: $30 to $40 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 2/19/2021 04:00 PM EST Start Date: 3/1/2021 End Date: 9/30/2021 Client: Departmen.... (This job is for - ServiceNow Jobs in MA Boston Specialist - (in Boston, MA)) System Administrator (623091) Create date: 20-Feb-2020 Start Date : 03/02/2020 End Date : 06/30/2020 Submission Deadline : 02/26/2020 Client Info : Henrico County Note: * Interview Type : In Person Only Description : Please read details below before submitting your candidate - they must agree to the terms.... (This job is for - job Jobs in VA GlenAllen Administrator - (in Glen Allen, VA)) ITS63 FY20 DOT IT Service Delivery Specialist 003 -SP Create date: 17-Sep-2019 Bid Number: BD-20-1030-0P100-0P110-44015 Note: Maximum acceptable hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Note: Online Submission Submission Deadline: 9/19/2019 04:00:00 PM EST S.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA)) ITS63 DOT IT Service Delivery Specialist 002 -SP Create date: 30-Aug-2019 Hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Online Submission Bid Number: BD-20-1030-0P100-0P110-43480 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 9/5/2019 04:00:00 PM EST Start Date: 9/16/2019 End Da.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA))    Hardware And Software Support job openings in FL Jobs List Doc193461 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ikl5pe.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) (Analyst: Hardware And Software Support, TroubleShooting Skills, Service Desk, Audio Visual Support Video Conference VC in Defuniak Springs, FL)

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