Service Level Agreements SLA Troubleshooting Software Installation And Support Aud   Requirement id 118293 Job title Analyst Job location in Gainesville, FL Skills required Service Desk, Customer Service, Ticketing Systems, Service Level Agreements SLA Troubleshoo Open Date 02-Aug-2021 Close Date Job type Not specified Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Service Desk, Customer Service, Ticketing Systems, Service Level Agreements SLA Troubleshoo Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hhtao1.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 8/14/2021 1:00 PM EST Start Date: 8/30/2021 End Date : 6/30/2022 Client: Florida Department of Transportation Description: 4 Scope of Services Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education Bachelors Degree or enrolled in a Degree Program in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Typically has 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. 7 Primary Job Duties/ Tasks 1. Monitors Service Desk queue and resolves support tickets as assigned. 2. Documents work performed and resolution(s). 3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. 4. Provides high level of customer service by providing status and information to the customer. 5. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. 6. Performs advanced troubleshooting to determine cause of problem. 7. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 8. Works with staff on issues outside their areas of responsibility as needed. 9. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 10. Provides support and troubleshooting for networked devices with other Technicians as needed or assigned. 11. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. 12. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 13. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). 14. Provide facts to facilitate the teams decision-making process and to achieve the teams goals. 15. Shares information and receives feedback from other OIT staff as appropriate. 16. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 17. Coordinates service calls and repairs for warranty and non-warranty items. 18. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 19. Installs, maintains, and supports speciali   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118293 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26), Service Desk job openings in Gainesville, FL Jobs List Doc181463 FDOT Job 2210 Customer Support Analyst B Inter -SP Create date: 09-Nov-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hz3apb.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be signed by the candidate. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc176147 Job 2210 Customer Support Analyst B. Inter -SP Create date: 13-Sep-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hp09mn.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: This is a re-advertisement of Doc172705 Note: FDOT is accepting ONE (1) candidate submissi.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL))    Service Desk job openings in other states Jobs List Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) Desktop Support III - 119885 -SP Create date: 11-Jul-2023 Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. Client Info :DOT Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to.... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position .... (This job is for - Accounting Jobs in WI Madison Administrator - (in Madison, WI)) GTA Knowledge Management Specialist Sr. (705887) Create date: 07-Mar-2023 Hybrid Start date :03/20/2023 End Date :09/20/2023 Submission deadline :3/9/2023 Client Info :GTA Description : --------------------------------------------------- JOB SUMMARY: The primary responsibility of the Knowledge Management Specialist, Senior is to encourage correct an.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Identity And Access Management Administrator II - FR100141 Create date: 02-Mar-2023 start date:3/13/2023 End date:09/13/2023 submission deadline:03/13/2023 client info : OIT Note: * Candidate Must Be Local * Remote Position Description: The Identity & Access Management team is responsible for how users within an organization are given an identi.... (This job is for - job Jobs in CO Denver Administrator - (in Denver, CO))    Service Desk job openings in FL Jobs List Doc202197 Job 1240 Systems Analyst - C. Advanced -SP Create date: 01-Jun-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=j6x1lw.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Submission Deadline: 6/5/2022 12:00 PM EST Start Date: 7/1/2.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc192481 Job 1240 Systems Analyst - C. Advanced -SP Create date: 27-May-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iik0ub.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Submission Deadline: 6/1/2022 2:00 PM EST Start Date: 7/1/20.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Systems Administrator (Manager) - 5589 Create date: 21-Oct-2021 Description: Day-to-Day Tasks include, but not limited to: Provide operational supervision and leadership to Service Desk, Nagios, Centrify, Capacity Management, and Compliance Management roles. Development and execution of detailed operational plans for improved processes to realize cost efficiencies and operatio.... (This job is for - job Jobs in FL Tallahassee Manager - (in Tallahassee, FL)) Doc165841 Job 2210 Customer Support Analyst A -Entry -SP Create date: 24-May-2021 Note: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=h3ogxl.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Submiss.... (This job is for - Troubleshooting SLA Jobs in FL StLakeCity Analyst - (in St Lake City, FL)) (Analyst: Service Desk, Customer Service, Ticketing Systems, Service Level Agreements SLA Troubleshoo in Gainesville, FL)

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