Microsoft Office Suite Technical Documentation Troubleshooting Installation Analys   Requirement id 119144 Job title Analyst Job location in Gainesville, FL Skills required Hardware And Software Experience., Service Desk, Customer Service, Microsoft Office Suite Technical Documen Open Date 13-Sep-2021 Close Date Job type Not specified Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Hardware And Software Experience., Service Desk, Customer Service, Microsoft Office Suite Technical Documen Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hp09mn.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: This is a re-advertisement of Doc172705 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 9/19/2021 12:00 PM EST Start Date: 10/1/2021 End Date : 6/30/2022 Client: Florida Department of Transportation Description: 4 Scope of Services Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience 6 Experience Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/ troubleshooting skills. 7 Primary Job Duties/ Tasks 1. Monitors Service Desk queue and resolves support tickets as assigned. 2. Documents work performed and resolution(s). 3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. 4. Provides high level of customer service by providing status and information to the customer. 5. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. 6. Performs advanced troubleshooting to determine cause of problem. 7. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 8. Works with staff on issues outside their areas of responsibility as needed. 9. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 10. Provides support and troubleshooting for networked devices with other Technicians as needed or assigned. 11. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. 12. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 13. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). 14. Provide facts to facilitate the teams decision-making process and to achieve the teams goals. 15. Shares information and receives feedback from other OIT staff as appropriate. 16. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 17. Coordinates service calls and repairs for warranty and non-warranty items. 18. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 19. Installs, maintains, and supports specialized software ap   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119144 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Hardware And Software Experience. job openings in other states Jobs List Technical Architect II - 102574 - SP Create date: 05-Apr-2022 start date:5/9/2022 End date:02/28/2023 submission deadline: Tuesday, April 19 at 4:00PM CST. client info : DCF Note: * An in-person or video interview will be required before a final selection is made. Please submit local candidates ONLY. Phone and web based interviews will be acceptable.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Security Analyst II - 101610 - SP Create date: 16-Mar-2022 start date:4/11/2022 End date:06/30/2023 submission deadline: 3/22/2022 @ 4pm CST client info : DWD Note: * Interview Process: 1 round, 30 minutes, Microsoft Teams * Duration: 06/30/2023 likely to extend * Work location: This resource can work 100% remote, however, will be .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Certified Cloud Architect - 100204 - SP Create date: 07-Mar-2022 start date:4/4/2022 End date:06/30/2023 submission deadline:3/16/2022 at 4pm CST client info : DWD Note: * Interview Process: 1 round, 45 minutes, Microsoft Teams, Camera on. * Duration: 06/30/2023, with intent to extend up to 3 years and beyond * Work location: This resour.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Data Warehouse Developer III - 99918 - SP Create date: 28-Feb-2022 start date:3/14/2022 End date:06/30/2023 submission deadline:3/7/2022 4:00:00 PM client info : DWD Note: * Interview Process: 1 round, 30 minutes, Microsoft Teams, camera on. * Duration: 06/30/2023, with intent to extend up to 3 years and beyond. * Work location: This resour.... (This job is for - Tableau Jobs in WI Madison Developer - (in Madison, WI)) ABC - Operations Support Analyst - TWO ROLES (674606) Create date: 24-Jan-2022 Start Date :02/14/2022 End Date :02/12/2023 Submission Deadline :01/28/2022 Client Info : ABC Note : * Agency Interview Type: Web Cam Interview Only Description : Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, p.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA))     (Analyst: Hardware And Software Experience., Service Desk, Customer Service, Microsoft Office Suite Technical Documen in Gainesville, FL)

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