Microsoft Products Operating Systems Troubleshooting Analyst (Jobs in Miami, FL   Requirement id 72826 Job title Analyst Job location in Miami, FL Skills required Customer Support Analyst, Computer Science, Information System, Microsoft Products Operating Systems Tro Open Date 29-Aug-2018 Close Date Job type Not specified Duration 10 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Customer Support Analyst, Computer Science, Information System, Microsoft Products Operating Systems Tro Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form Submission Deadline: 9/5/2018 2:30 AM Start Date: 9/10/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: Scope of Services This resource will primarily be tasked with providing Tier 2 support of medium to high complexity for FDOT including, but not limited to the following: 1. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. 2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 3. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 4. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. 5. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 6. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc.. 7. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 8. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 9. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. 10. Provides Tier III advanced support for other Technicians as needed or assigned. 11. Performs other duties assigned. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Minimum of 3 years of experience 7 Primary Job Duties/ Tasks Duties and Responsibilities will include but are not limited to: Providing Tier 2 support of medium to high complexity. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. 1. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development. Participates and coordinates in projects. Shares information and receives feedback from other OIT staff as appropriate.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72826 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Customer Support Analyst job openings in other states Jobs List DSS System Administrator 4 REMOTE (698420) Create date: 23-Nov-2022 Start date :12/19/2022 End Date :06/30/2023 Submission deadline :11/25/2022 Client Info :DSS Description : --------------------------------------------- *local candidates strongly preferred DSS requires an MFT (GoAnywhere) System Administrator to oversee and control Systems and progra.... (This job is for - job Jobs in VA Richmond Administrator - (in Richmond, VA)) AOC Help Desk Analyst 2 (682022) Create date: 29-Apr-2022 Start date:05/09/2022 End date :06/30/2023 Submission Deadline:5/4/2022 Client Info:2258 Description : Local Candidates On-Site Position Extensions will be sought for the right candidate. The Administrative Office of the Courts (AOC) is an agency within the judicial branch.... (This job is for - job Jobs in AR LittleRock Analyst - (in Little Rock, AR))    Customer Support Analyst job openings in FL Jobs List Doc125505 Job 2210 Customer Support Analyst B -SP Create date: 19-Sep-2018 Note: Please get the signature from the candidates on the Exhibit-B Resume Self Certification Form. Submission Deadline: 9/21/2018 2:30 AM Start Date: 9/28/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will p.... (This job is for - job Jobs in FL WestPalmBeach Analyst - (in WEST PALM BEACH, FL)) Doc124733 Job 2210Customer Support Analyst B Intermediate-SP Create date: 06-Sep-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form. Submission Deadline: 9/12/2018 9:30 PM Start Date: 9/21/2018 End Date: Client: Florida Department of Transportation Description: 4 Scope of Services The Central Office, IT Services Of.... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc124781 Job 2210Customer Support Analyst B Intermediate-SP Create date: 28-Aug-2018 Note: Please get the signature from the candidates on Exhibit-B Resume Self Certification Form Submission Deadline: 9/5/2018 2:30 AM Start Date: 9/10/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will primari.... (This job is for - job Jobs in FL Chipley Analyst - (in Chipley, FL)) (Analyst: Customer Support Analyst, Computer Science, Information System, Microsoft Products Operating Systems Tro in Miami, FL)

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