Troubleshooting Installation Configuration Asset Management Tier 23 Support Analys   Requirement id 117753 Job title Analyst Job location in Miami, FL Skills required Tier 2 Support, Audio Visual Expertise, Video Conference (VC) Support, Troubleshooting Installation Configurati Open Date 07-Jul-2021 Close Date Job type Not specified Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Tier 2 Support, Audio Visual Expertise, Video Conference (VC) Support, Troubleshooting Installation Configurati Bid URL: Exhibit G: Resume Self-Certification Form must be submitted. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 7/14/2021 5:00 PM EST Start Date: 8/1/2021 End Date : 6/30/2022 Client: Florida Department of Transportation Description: This resource will primarily be tasked with providing Tier 2 support of medium to high complexity for FDOT including, but not limited to the following: 1. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. 2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 3. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 4. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. 5. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 6. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc.. 7. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 8. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 9. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. 10. Provides Tier III advanced support for other Technicians as needed or assigned. 11. Performs other duties assigned. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Minimum of 3 years of experience. 7 Primary Job Duties/ Tasks Duties and Responsibilities will include but are not limited to: 1. Providing Tier 2 support of medium to high complexity. 2. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. 3. Performing advanced troubleshooting to determine cause of problem. 4. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 5. Monitors Service Desk queue and resolves support tickets as assigned. 6. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. 7. Provides hardware and software technical training and professional development. 8. Participates and coordinates in projects. Shares information and rec   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117753 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26), Tier 2 Support job openings in Miami, FL Jobs List PR37105-R2290 Customer Support Analyst B. Intermediate -SP Create date: 22-Jul-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000987697971&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F - Resume Self-Certification Form must be signed by the candidate. Submission Deadline: 8/5/2022.... (This job is for - job Jobs in FL Miami Analyst - (in Miami, FL))    Tier 2 Support job openings in other states Jobs List DOC - System Administrator SA1 A4 SC1 (676804) Create date: 19-May-2022 Start Date : 03/07/2022 End Date : 06/30/2022 Submission Deadline : 05/20/2022 Client Info : DOC Description : Role Description: • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. .... (This job is for - job Jobs in PA Northumberland Administrator - (in Northumberland, PA)) Applications Systems Analyst 1 Create date: 13-Jan-2020 Start Date :02/10/2020 End Date :06/30/2020 Submission Deadline :01/24/2020 Client Info :OIT Description : The Engineering Applications Unit exists to collaboratively foster the increasing use of technological application/support principles and methodologies as a means.... (This job is for - Services Jobs in CO Denver Analyst - (in Denver, CO)) TOC 2 - Desktop Support II - 53554 Create date: 02-Oct-2019 Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: OBJECTIVE: This position under general supervision of the IT Client Services Supervisor or the TOC Level 2 team lead will provide advanced-level remote desktop computer support and support in project.... (This job is for - Hipaa Jobs in CA Sacramento Consultant - (in Sacramento, CA))    Tier 2 Support job openings in FL Jobs List PR103427-R12004 Customer Support Analyst B. Inter -SP Create date: 13-Oct-2022 Link: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001020136520&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 10/24/2022 .... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) PR55915-R4934 Job 2210 Customer Support Analyst B. Inter -SP Create date: 12-Aug-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000996052147&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission Deadline: 8/23/202.... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) PR22864-R197 Job 2210 Customer Support Analyst B. Inter -SP Create date: 18-Jul-2022 Bid URL: Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission Deadline: 7/20/2022 5 pm EST Start Date: 8/1/2022 End Date : 6/30/2023 Client: Florida Department of Transportatio.... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) Doc196807 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it6qro.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Submission Deadline: 4/26/2022 12:00 PM EST Start Date: 7/1/202.... (This job is for - job Jobs in FL Deland Analyst - (in Deland, FL)) Doc157009 OIT Job 2440 Network Analyst (B- Intermediate) -SP Create date: 21-Jan-2021 Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Note: Exhibit G: Resume Self-Certification Form must be submitted. Submission Deadline: 1/27/2021 3:00 PM EST Start Date: 2/1/2021 End Date: 6/30/2021 Client: Florida Department of Transportation Description: .... (This job is for - job Jobs in FL Lauderdale Analyst - (in Lauderdale, FL)) (Analyst: Tier 2 Support, Audio Visual Expertise, Video Conference (VC) Support, Troubleshooting Installation Configurati in Miami, FL)

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