Architect (Jobs in Tallahassee, FL)   Requirement id 120967 Job title Architect Job location in Tallahassee, FL Skills required Systems Architect, Call Center Experience, Avaya Certified, Open Date 20-Dec-2021 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: Systems Architect, Call Center Experience, Avaya Certified, Description: Day-to-Day Tasks include, but not limited to: Provide feature programming recommendations for the Department Capital Circle Office Center (CCOC) campus phone system customers as directed by the Department. Perform feature programming of the end device and the Avaya or Nortel phones system, as assigned by the Department. Maintain the Department CCOC campus phone system 911 registry as assigned by the Department. Integrate Voice over IP services and tracing to identify and resolve service issues as assigned by the Department. Develop custom voice menu trees and options meeting customer requirements, test, deliver to customer for review and acceptance as directed by the Department. Configure customer menu trees to the phone system messaging system as assigned by the Department. Develop custom call-forwarding configurations meeting Department needs for interfaces with Poison Control or other response call centers as directed by the Department. Process customer service request tickets and phone calls for implementing new voice related services to the Avaya and Nortel CCOC campus phone system, voice messaging, call center agent phones and response rooms activation requests as assigned by the Department. Process customer tickets and phone calls to perform phone station moves, adds, and changes for the CCOC phone system users as assigned by the Department. Initiate changes and updates to the Avaya Aura voice messaging boxes as assigned by the Department. Process customer service tickets and phone calls for perform configuration changes to the Avaya Contact Call Center and Aura software configurations as assigned by the Department. Support the DOH video conferencing services SIP telephony interface trunk for availability to conduct audio calls with external participants as directed by the Department. Qualifications: Four years of experience programming, supporting, and troubleshooting Avaya, Nortel PBX and Mitel key systems. Three years of direct customer service experience. Four years of phone station configuration, including extension assignments, ACD, call centers and features administration. Four years of experience interfacing with Local Exchange Carriers (LEC) Telephony service providers Four years of experience assigning Caller Line ID (CLID) and maintaining accurate 911 services location information with LEC. Four Years of experience performing telephony and data wiring support, to include fiber optics. Four years of experience performing customer work requests and problem resolution utilizing an enterprise CRM system. Cherwell experience is desired. Four years of hardware and firmware experience related to Private Branch Exchange systems. Four years of experience with Quality of Service allocations related to voice and video service protocols.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120967 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Systems Architect job openings in other states Jobs List Expert Systems Architect - 7501 Create date: 08-Dec-2022 start date : 1/9/2023 End date : 01/18/2024 submission deadline : 12/15/2022 Note : * On-site/Remote : On-site * Interview : Phone or video call; then in-person Description : The Medicaid Data Warehouse Bureau is the primary .... (This job is for - RFIs Rfps Jobs in NY Albany Architect - (in Albany, NY)) Expert Systems Architect - 7430 Create date: 10-Nov-2022 Start date : 01/11/2023 End Date : 01/11/2025 Submission deadline : 11/17/2022 Note : * On-site/Remote : On-site * Interview : Phone or video call; then in-person Description : --------------------------------------------- This project involves the upgrading and combi.... (This job is for - job Jobs in NY Albany Architect - (in Albany, NY)) Expert Systems Architect - 7333 Create date: 19-Oct-2022 start date: 11/21/2022 End date: 11/21/2024 submission deadline: 10/26/2022 Note: * On-site/Remote : On-site * Interview : Phone or video call; then in-person Description: The Medicaid Data Warehouse Bureau is the primary reposit.... (This job is for - RFIs Rfps Jobs in NY Albany Architect - (in Albany, NY)) Expert Systems Architect - 7312 Create date: 14-Oct-2022 start date: 11/21/2022 End date: 11/21/2024 submission deadline: 10/21/2022 Note: * On-site/Remote : On-site * Interview : Phone or video call; then in-person Description: Qualifications: Systems Architect - Def.... (This job is for - ASPNet Jobs in NY Albany Architect - (in Albany, NY)) Expert Systems Architect- 6874 Create date: 20-Jun-2022 Job Description: Systems Architect - Defines the architecture of a computerized system (i.e., a system composed of software and hardware) in order to fulfill certain requirement, including a breakdown of the system into components, the component interactions and interfaces (including with the environment, especially the user), and the te.... (This job is for - Troubleshooting Jobs in NY Albany Architect - (in Albany, NY))     (Architect: Systems Architect, Call Center Experience, Avaya Certified, in Tallahassee, FL)

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