ITIL MICROSOFT WINDOWS Analyst (Jobs in Atlanta, GA)   Requirement id 60480 Job title Analyst Job location in Atlanta, GA Skills required HDICSR Certification, A+ Certification, Communication Skills, ITIL MICROSOFT WINDOWS Open Date 21-Apr-2017 Close Date Job type Not specified Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: HDICSR Certification, A+ Certification, Communication Skills, ITIL MICROSOFT WINDOWS Start date : 05/15/2017 End date : 06/30/2017 Deadline : 05/12/2017 Client : GaDOC Description : Purpose: The Atlanta Public School System is seeking the services of multiple Service Desk Analysts to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summary: The Service Desk analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Specialist who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the service desk analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Scope of Work/Key Responsibilities: Monitor telephone system and take calls from APS users Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLAs Escalate incidents to level 2 or level 3 support according to established processes and procedures Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to: Installing and setting up Air Watch on mobile devices Ensuring that antivirus software installed on all machines and scans are completed routinely. Update user and asset information in database (as necessary) Provide support for APS IT projects (as needed). Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required. Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: HDICSR certification (or similar) Strong customer service skills Prior experience with service desk support is a MUST. Prior experience working as a desk side support analyst is a plus. A+ Certification is a plus Proficient in understanding of network, wireless support is a plus Knowledge of best practice security standards and techniques is a plus Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree (preferred) 3+ years experience in Service Desk support. Equivalent combination of e   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 60480 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), HDICSR Certification job openings in Atlanta, GA Jobs List Service Desk Analyst - 55203 Create date: 30-Oct-2019 start date: End date: submission deadline: client info : APS - IT Description: Service Desk Analyst Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 servic.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Analyst - 52371 Create date: 10-Jul-2017 Start Date : 07/17/2017 End Date : 06/30/2018 Submission Dead Line : 07/31/2017 Description : The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summ.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Analyst - 46585 Create date: 07-Jun-2016 Description: The client is seeking the services of multiple Service Desk Analysts to provide direct first-line level 1 service desk support to client schools and administrative locations. The Service Desk analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 20-Nov-2015 Description: The Client is seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports client schools and administrative locations. The Service Desk Team Lead ensures that the team is delivering great customer service, is meeting Service Level Agreements (SLAs) and is managing incident restoration.... (This job is for - job Jobs in GA Atlanta TeamLead - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 17-Nov-2015 Description: The Service Desk Team Lead ensures that the team is delivering great customer service, is meeting Service Level Agreements (SLAs) and is managing incident restoration. Meeting customer service expectations entails monitoring and reporting on performance metrics. Under the supervision of the IT Service Operations Specialist .... (This job is for - job Jobs in GA Atlanta TeamLead - (in Atlanta, GA))         (Analyst: HDICSR Certification, A+ Certification, Communication Skills, ITIL MICROSOFT WINDOWS in Atlanta, GA)

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