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ERP Systems Databases Active Directory Analyst
(Jobs in Atlanta, GA)
 
Requirement id 68989
Job title Analyst
Job location in Atlanta, GA
Skills required IT Environment, Root Cause Analysis, Change Management, ERP Systems Databases Active Directory
Open Date 10-Apr-2018
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: IT Environment, Root Cause Analysis, Change Management, ERP Systems Databases Active Directory

Start Date :04/16/2018
End Date :06/30/2018
Submission Deadline :04/26/2018
Client Info :APS - IT
Description :

IT Application Support Analyst



DIVISION: Accountability & Information Technology


GRADE: NA

DEPARTMENT: Enterprise Applications


WORK DAYS: Annual

REPORTS TO: Assistant Director, Enterprise Applications


EMPLOYEE TYPE: Contractor








POSITION SUMMARY

The Application Support Analysts primary responsibility is to provide development, enhancement, effective deployment and level 3 technical support for a range of third-party vendor applications and in-house developed systems. The incumbent will research system problems to determine root cause, provide vendor support coordination, perform upgrades and manage integration with other applications. The Application Support Analyst will manage day-to-day activities for the assigned applications that may include data loads, system enhancements, system configurations, reporting, vendor management and serving as the primary lead for issue resolution. System development and configuration activities will occur in accordance with software development lifecycle, security and change management policies. The Application Support Analyst will work with internal stakeholders and end users to gather requirements and provide technical designs to improve system functionality and optimize performance. The incumbent may provide training to internal users on the systems supported. The incumbent should be familiar with the following concepts: release management, issue resolution, project management, software development lifecycles, system testing.



MINIMUM REQUIREMENTS

EDUCATION: Bachelors Degree in a related field or equivalent experience required

CERTIFICATION/LICENSE:None

WORK EXPERIENCE:

Minimum of 3 years experience in an IT environment supporting applications
Demonstrated experience conducting root cause analysis
Demonstrated experience with one or more of the following: Instructional applications, IT service management applications (Service Desk, Asset or Problem or Change Management), ERP systems, Timekeeping systems, Facilities Applications
Familiarity with Active Directory, servers, databases and IT networks

KNOWLEDGE, SKILLS, & ABILITIES:

Problem Solving and Root Cause Analysis

Common Understanding of the SDLC model

Analytical with Attention to Details

Mental Agility and Flexible to Change



ESSENTIAL DUTIES

1.


Track development and support activities via a ticketing system

2.


Meet or exceed established service levels for support and timelines for development

3.


Resolve issues through working with internal IT teams, third party vendors and stakeholders

4.


Perform regularly scheduled system updates, changes and system maintenance for assigned applications

5.


Identify business needs, gather requirements and provide appropriate technical solutions

6.


Create and maintain support documentation for applications.

7.


Act as a subject matter expert for assigned application systems. Liaison between end-users and internal teams where necessary.

8.


Provide training as necessary to internal stakeholders and end users.

9.


Provide consistent status reports to the Director, Enterprise Business Applications

10.


Contribute to a supportive work environment, team cohesiveness and embody the districts norms

 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 68989 while calling.
 
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(Analyst: IT Environment, Root Cause Analysis, Change Management, ERP Systems Databases Active Directory in Atlanta, GA)
     
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