Analyst (Jobs in Atlanta, GA)   Requirement id 71915 Job title Analyst Job location in Atlanta, GA Skills required Technical Staff, High School Diploma Is Required, Process Automation, Open Date 31-Jul-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Technical Staff, High School Diploma Is Required, Process Automation, Description Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Job Duties and Responsibilities: Analyzes information to determine nature and extent of customer requirements and concerns May serve as liaison between customers and technical staff in implementation and development of business process automation Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations Responds to internal and external customer concerns regarding web site. Receives additional training, as required, to gain full proficiency and experience in all areas May perform clerical duties in support of the unit Provides information and answers to inquiries from external customers regarding all aspects of specific program area of unitPerform other assignments as required. Minimum Training and Experience: High school diploma or GED and Six months of experience handling customers, questions, complaints, and/or proving information. Preferred Qualifications: Preference will be given to applicants who in addition to meeting the minimum qualification possess the following: Knowledge of office365 Excellent customer service Competency in MS Office Suite Knowledge of running diagnostic tests Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology. Demonstrated ability to learn customer support processes and techniques. Strong analytical skills. Ability to solve problems. Knowledge of REMEDY Ticketing tool Prior experience with Airwatch, AT&T, Verizon wireless device trouble shooting and installation Competency in call center tracking tools Prior experience supporting customers in use of application software. Proficiency in using support software tools. Customer service orientation and/or prior customer service training   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71915 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Technical Staff job openings in Atlanta, GA Jobs List DCH IT Program Manager 2 (731379) Create date: 13-Mar-2024 Hybrid start date :04/01/2024 End date :03/12/2025 submission deadline :03/15/2024 client info :DCH Description : The Georgia Department of Human Services (DHS) is responsible for administering Georgias cash, food, and energy assistanc.... (This job is for - job Jobs in GA Atlanta Manager - (in Atlanta, GA)) SAO - ERP Program Manager (724275) Create date: 08-Nov-2023 Hybrid Start date :12/11/2023 End date :12/31/2025 Submission deadline :11/14/2023 Client info :SAO Description : The NextGen project managed by the State Accounting Office (SAO) is an effort to modernize the current ERP platform (Peop.... (This job is for - ERP Jobs in GA Atlanta Manager - (in Atlanta, GA)) Help Desk Analyst 1 - 53674 Create date: 19-Jul-2018 Description: Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Implementation Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Technical Staff job openings in other states Jobs List ELECT - Business Analyst 3 (717594) Create date: 08-Aug-2023 Remote Start date :08/28/2023 End Date :12/31/2023 Submission deadline :8/11/2023 Client Info :ELECT Description : Virginia Department of Elections (ELECT) is looking for an experienced Business analyst to assist our Software Project Management team. Candidate must be proficient in A.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) ELECT - Business Analyst 3 (712021) Create date: 30-May-2023 Remote Start date :06/12/2023 End Date :12/31/2023 Submission deadline :6/1/2023 Client Info :ELECT Description : ------------------------------------------------------ Virginia Department of Elections (ELECT) is looking for an experienced Business analyst to assist our Software Proje.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) DHHS Sr Analytics Data Visualization Solutions Lead (699799) Create date: 13-Jan-2023 Hybrid Start date :12/19/2022 End Date :12/18/2023 Submission deadline :01/23/2023 Client Info :NCDHHS Description : --------------------------------------------- The NCDHHS Information Technology Division is seeking a Senior Analytics & Data Visualization Solutions Lead to work on be.... (This job is for - Implementation Jobs in NC Raleigh Analyst - (in Raleigh, NC)) IT Business Systems Analyst - Senior - 56328 Create date: 17-May-2021 Start Date :06/01/2021 End Date :06/30/2024 Submission Deadline :05/28/2021 Client Info : NeDHHS Description : Duties: Under general direction, gather, define and document complex business requirements. Facilitate meeting discussions between business users, business analysts .... (This job is for - job Jobs in NE Lincoln Analyst - (in Lincoln, NE)) MUMPS Architect - 4791 Create date: 31-Mar-2021 On-site/Remote: On-site Description: Responsibilities Are you an expert in an industry vertical or specific technology? Then you should contact us! We have a 30-month project with our client in Schenectady, NY that requires a MUMPS Architect, Expert Implementing a new operating system for the Tra.... (This job is for - job Jobs in NY Schenectady Architect - (in SCHENECTADY, NY))     (Analyst: Technical Staff, High School Diploma Is Required, Process Automation, in Atlanta, GA)

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