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Oral And Written Communication Wireless Support Specialist Analyst
(Jobs in Atl
 
Requirement id 112879
Job title Analyst
Job location in Atlanta, GA
Skills required Deskside Support, A+ Certification, Customer Service Skills, Oral And Written Communication Wireless
Open Date 11-Jan-2021
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Deskside Support, A+ Certification, Customer Service Skills, Oral And Written Communication Wireless

start date:1/11/2021

End date:06/30/2021

submission deadline:1/15/2021

client info : APS - IT

Note:

* Candidate must be local or willing to commute or relocate.

Description:

The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.

Summary:

The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the Senior Field Support Tech for the assigned cluster to meet the operational needs of the assigned school. He/she will work under the supervision of the APS IT School Support Specialists.

Scope of Work/Key Responsibilities:

Adhere to established standard operating procedures and service level agreements through the following:

Maintain exceptional customer service posture at ALL TIMES
Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists

Arrive at the school no less than 30 minutes prior to first bell
Monitor assigned support tickets for assigned locations;

troubleshoot and resolve issues reported

Escalate complex issues to the senior technician for the assigned cluster as first point of contact

Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond

Perform support activities including but not limited to:

Proactively check the status of computer labs & media center computers on a daily basis

Maintain and update Chrome carts for student use
Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.

Ensure “test readiness” for standardized tests through updating carts and lab equipment

Troubleshoot and/or replace Kronos hardware

Maintain and troubleshoot location Marquee signs

Troubleshoot and resolve minor wireless and network issues

Install OS updates and patches on Apple and Windows based PC devices

Install and configure printing devices.

Maintain accurate asset assignment in Nimbus

Track hardware inventory through Gigatrak system

Maintain work areas and work spaces, including MDF/IDF closets
Coordinate removal of obsolete equipment as required
Support printers and printing devices
Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed
Meet with onsite vendors as required to support L3 teams

Assist with deployment of new equipment

Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)

Provide support for IT projects and AV events in the assigned schools

Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes

Record and submit checklists or other documentation as required for upward reporting and accountability

Attend mandatory monthly professional development meetings
Retrieve parts or other items needed to resolve issues from the APS IT Warehouse

Contract Duration:

1 year (initial)
Option to extend annually - based on performance.

Skills and Qualifications:

3+ years
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112879 while calling.
 
Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),
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(Analyst: Deskside Support, A+ Certification, Customer Service Skills, Oral And Written Communication Wireless in Atlanta, GA)
     
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