Windows 7 And 10. MS Office Installation Operating Systems Analyst (Jobs in Atl   Requirement id 114899 Job title Analyst Job location in Atlanta, GA Skills required Active Directory, Helpdesk Technician, Computer Application Engineer, Windows 7 And 10. MS Office Installation Open Date 10-Mar-2021 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Active Directory, Helpdesk Technician, Computer Application Engineer, Windows 7 And 10. MS Office Installation Start Date :03/22/2021 End Date :06/30/2021 Submission Deadline :03/15/2021 Client Info : DPH Note : * Agency Interview Type : Either Web Cam or In Person Description : Job Summary: Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Help concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114899 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Active Directory job openings in Atlanta, GA Jobs List GDOT Sr. Windows Engineer SharePoint Administrator (711380) Create date: 19-May-2023 start date : 06/12/2023 End date : 06/30/2024 submission deadline : 05/24/2023 client info : GDOT - IT IFRA Note : * Hybrid Description : As part of the System Operations Team, you will help maintain multiple SharePoint farms,.... 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