Field Tech Desk Side Support Analyst Analyst (Jobs in Atlanta, GA)   Requirement id 120399 Job title Analyst Job location in Atlanta, GA Skills required Deskside Support, A+ Certification, Valid Driver’S License, Field Tech Desk Side Support Analyst Open Date 15-Nov-2021 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Deskside Support, A+ Certification, Valid Driver’S License, Field Tech Desk Side Support Analyst start date:11/22/2021 End date:06/30/2022 submission deadline:11/21/2021 client info : APS - IT Description: Senior Field Tech (Desk Side) Support Analyst we are seeking the services of a Senior Field Tech (Desk Side) Support Analyst to provide advanced technical support to APS schools, administrative locations, and oversight of the Field Tech Support Team in the assigned cluster. Summary: The Senior Field Tech (Desk Side) Support Analyst will be assigned to 1 location. He/She will maintain oversight of the assigned cluster to ensure adherence to established SLAs and KPIs. He/she will work under the supervision of the APS School Support Specialists. Scope of Work/Key Responsibilities: Perform all duties of Field Tech (Desk Side) Support Analysts Monitor assigned support tickets for assigned cluster; ensure tickets are resolved in adherence to SLA measurements Serve as the first point of escalation/contact to the Field Tech (Desk Side) Support Analysts Maintain weekly contact with school principals, assistant principals, business managers for all schools within the assigned cluster to ensure satisfaction of technical support Shift resources and prioritize tasks as required to meet deadlines and target completion dates Assist in training Field Tech Support Analysts through “train the trainer” approach Provide support for projects that may be running in the schools, to include providing directions for the Field Tech (Desk Side) Support Analyst teams, as needed Identify training needs for field support technicians within the assigned cluster Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes Record and submit checklists or other documentation as required for upward reporting and accountability Send weekly summary – using template - for assigned cluster to key members of leadership team (Principal, Assistant Principal, School Support Specialists, IT Director) for visibility of issues and accomplishments Drive “Day One” initiatives and documentation Drive testing support for schools Attend mandatory monthly professional development meetings Retrieve parts or other items needed to resolve issues from the APS IT Warehouse Provide support for IT projects and AV events in the assigned schools Provide QA and follow up with corrections to maintain a high level of service delivery for techs and vendors Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 5+ years work experience (minimum) Minimum 2 years APS Field Tech (Desk Side) Support Analyst experience A+ Certification Proven track record of a high level of performance and high customer satisfaction Strong technical and analytical skills Strong customer service skills Strong oral and written communication skills Proficient in understanding network and wireless support Prior experience with desk side support is a MUST Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass fingerprint background check Must be authorized to work in the United States Must hold a valid drivers license with dependable personal vehicle Personal Attributes: Strong leadership skills Must be punctual, present and visible throughout the work day Creative, curious, analytical, enthusiastic and display strong attention to detail A   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120399 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Deskside Support job openings in Atlanta, GA Jobs List Field Tech (Desk Side) Support Analyst - 56075 Create date: 11-Jan-2021 start date:1/11/2021 End date:06/30/2021 submission deadline:1/15/2021 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: The Atlanta Public School System is seeking t.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Student Device Support Specialist - 56037 Create date: 11-Dec-2020 start date:12/21/2020 End date:06/30/2021 submission deadline:12/31/2020 Note: * Candidate must be local or willing to commute or relocate. * Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) * 6 months (initial) .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst - 55877 Create date: 29-Sep-2020 start date:10/21/2020 End date:06/30/2021 submission deadline: 10/16/2020 Note: ** This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings Description: Summary: .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Field Tech Support Analyst KIPP - 54894 Create date: 11-Jul-2019 Start Date : 07/01/2019 End Date : 06/30/2020 Submission Dead Line : 07/18/2019 Client Info : APS - IT Description : The field Tech (Desk Side) Support Analyst Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support An.... (This job is for - ITIL Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Deskside Support job openings in other states Jobs List System Administrators/ Network Analysts - FR96293 Create date: 07-Sep-2022 start date:9/12/2022 End date:06/30/2023 submission deadline:09/09/2022 client info : OIT Note: * Candidate Must Be Local * Remote Position Description: This position assists in providing technical support to CSP, which .... (This job is for - job Jobs in CO Denver Administrator - (in Denver, CO)) IT Cloud Infrastructure Create date: 30-Mar-2021 Job Description Job Title: IT|Cloud Infrastructure - Associate III - Cloud Infrastructure Services Location: San Jose, CA Duration: 5 Months contract Deskside Support Engineer The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support f.... (This job is for - job Jobs in CA SanJose Consultant - (in San Jose, CA)) Service Desk 2/SD2 - 60298 Create date: 08-Mar-2019 Start Date:3/25/2019 End Date: 06/30/2019 Submission Deadline :3/14/19 at 10:00am EST Description : ESSENTIAL DUTIESAND RESPONSIBILITIES Include thefollowing, otherdutiesmaybe assigned. • Create users in current Active Directory structure, including any cloud based directories as appropriate. IT Experience Jobs in OH Columbus Consultant - (in Columbus, OH)) EDI Helpdesk Analyst - 37248 Create date: 06-Aug-2018 Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Responsible for providing process support to users of electronic data interchange transaction processes by direct contact or indirect methods. Primary duties may include, but are n.... (This job is for - EDISftp Jobs in VA Richmond Analyst - (in Richmond, VA)) IT Support Professional For Hw And Sw - EGBA 20164072 Create date: 01-Dec-2015 Description: The positions requested will provide specific Deskside support at Colorado Department of Human Services. They will provide troubleshooting and support to users. Duties include diagnosing and correcting hardware and software problems; assisting in routine physical deployment, configuration and installation of desktop and l.... (This job is for - job Jobs in CA Denver Consultant - (in Denver, CA))     (Analyst: Deskside Support, A+ Certification, Valid Driver’S License, Field Tech Desk Side Support Analyst in Atlanta, GA)

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