Customer Service Skills Oral And Written Communication Analyst (Jobs in Atlanta   Requirement id 136772 Job title Analyst Job location in Atlanta, GA Skills required A+ Certification, Valid Drivers Licence, Desk Side Support Analyst, Customer Service Skills Oral And Written Open Date 05-Oct-2022 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: A+ Certification, Valid Drivers Licence, Desk Side Support Analyst, Customer Service Skills Oral And Written start date:9/6/2022 End date:06/30/2023 submission deadline:10/14/2022 client info : APS - IT Note: * Candidate Must Be Local Description: Senior Field Tech (Desk Side) Support Analyst Purpose: The Atlanta Public School System is seeking the services of a Senior Field Tech (Desk Side) Support Analyst to provide advanced technical support to APS schools, administrative locations, and oversight of the Field Tech Support Team in the assigned cluster. Summary: The Senior Field Tech (Desk Side) Support Analyst will be assigned to 1 location. He/She will maintain oversight of the assigned cluster to ensure adherence to established SLAs and KPIs. He/she will work under the supervision of the APS School Support Specialists. Scope of Work/Key Responsibilities: Perform all duties of Field Tech (Desk Side) Support Analysts Monitor assigned support tickets for assigned cluster; ensure tickets are resolved in adherence to SLA measurements Serve as the first point of escalation/contact to the Field Tech (Desk Side) Support Analysts Maintain weekly contact with school principals, assistant principals, business managers for all schools within the assigned cluster to ensure satisfaction of technical support Shift resources and prioritize tasks as required to meet deadlines and target completion dates Assist in training Field Tech Support Analysts through “train the trainer” approach Provide support for projects that may be running in the schools, to include providing directions for the Field Tech (Desk Side) Support Analyst teams, as needed Identify training needs for field support technicians within the assigned cluster Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes Record and submit checklists or other documentation as required for upward reporting and accountability Send weekly summary – using template - for assigned cluster to key members of leadership team (Principal, Assistant Principal, School Support Specialists, IT Director) for visibility of issues and accomplishments Drive “Day One” initiatives and documentation Drive testing support for schools Attend mandatory monthly professional development meetings Retrieve parts or other items needed to resolve issues from the APS IT Warehouse Provide support for IT projects and AV events in the assigned schools Provide QA and follow up with corrections to maintain a high level of service delivery for techs and vendors Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 5+ years work experience (minimum) Minimum 2 years APS Field Tech (Desk Side) Support Analyst experience. A+ Certification Proven track record of a high level of performance and high customer satisfaction Strong technical and analytical skills Strong customer service skills Strong oral and written communication skills Proficient in understanding network and wireless support Prior experience with desk side support is a MUST Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass fingerprint background check Must be authorized to work in the United States Must hold a valid drivers license with dependable personal vehicle Personal Attributes: Strong leadership skills Must be punctual, p   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136772 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), A+ Certification job openings in Atlanta, GA Jobs List Field Tech (Desk Side) Support Analyst -61954 Create date: 15-Dec-2023 Start date : 01/01/2024 End date : 06/30/2024 Submission deadline : 03/31/2024 Client info : APS - IT Note: * Position Location: On Site Description : Purpose: The Atlanta Public School System is seeking the services.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Systems Administrator 2 (722843) Create date: 16-Oct-2023 Onsite start date :11/20/2023 End date :06/28/2024 submission deadline :10/20/2023 client info :FCG Description : This position is onsite. There are 7 health center locations in Fulton County that may need visiting. Fulton County Board.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) FCBH Systems Administrator 2 (6 Months) (717817) Create date: 10-Aug-2023 Onsite Start date :08/28/2023 End Date :02/16/2024 Submission deadline :08/15/2023 Client Info :FCG Description : There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. This will not be a remote position. <.... (This job is for - Jobs in GA Atlanta Administrator - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst -60100 Create date: 22-Feb-2023 Start date :02/27/2023 End Date :06/30/2023 Submission deadline :03/10/2023 Client Info :APS - IT Description : --------------------------------------------- **THIS IS AN ON-SITE POSITION** Purpose: The Atlanta Public School System is seeking the services of multiple Field Tec.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Audio Video Support Technician -59652 Create date: 29-Nov-2022 Start Date : 11/21/2022 End Date : 06/30/2023 Submission Deadline : 12/06/2022 Client Info : APS - IT Note: * Position Location On Site Description : Scope of Work/Key Responsibilities: • Ensure all audio-visual equipment is in good worki.... (This job is for - ITIL Jobs in GA Atlanta Consultant - (in Atlanta, GA))    A+ Certification job openings in other states Jobs List NSU - Technical Support Analyst 2 - (727109) Create date: 03-Jan-2024 Job Title: NSU - Technical Support Analyst 2 - 100% ON SITE (727109) Onsite start date :01/15/2024 End date :07/08/2024 submission deadline : 1/8/2024 client info : NSU Description : The Technical Support Analyst maintains, an.... (This job is for - job Jobs in VA NorthChesterfield Analyst - (in North Chesterfield, VA)) Service Desk Personnel - Service Desk Analyst Create date: 18-Oct-2023 Start date : 12/01/2023 End Date : 12/01/2024 Submission deadline : 11/18/2023 Client Info : CT CJIS Note : * Position Location : Hybrid Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the comp.... (This job is for - DNS TCP IP Jobs in CT Hartford Analyst - (in Hartford, CT)) CLIENT TECHNOLOGIES TECHNICIAN - ENTRY-10196-1 Create date: 09-Dec-2021 Start Date :01/04/2022 Submison Deadline :12/16/2021 Client Info : Health & Environmental Control Department Note : * INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? One initial round of phone interviews will be scheduled for the top 3 candidates .... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) Technical Analyst II - 62183 Create date: 13-Apr-2020 Candidate must be local :Yes Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Description: IT Technical Analyst II- We are a global, research and development-driven pharmaceutical company committed to bringing better health, is seeking a professional .... (This job is for - Network MIS Jobs in IL Bannockburn Analyst - (in BANNOCKBURN, IL)) Service Desk 2/SD2 - 68336 Create date: 17-Jan-2020 Start Date : 02/10/2020 End Date : 05/25/2020 Submission Dead Line : Thursday 1/23 @ 10AM Client Info : DOH Note: * Will Close to Submissions: Thursday 1/23 @ 10AM * Interviews: On-site interviews will be required Description : Role Description: .... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))    A+ Certification job openings in GA Jobs List Field Tech Support Analyst - 54261 Create date: 07-Dec-2018 Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations. Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned loc.... (This job is for - job Jobs in GA SWAtlanta Analyst - (in Swatlanta, GA)) Technical Support - 51945 Create date: 07-Mar-2017 Start date : 03/13/2017 End date : 06/30/2017 Deadline : 03/10/2017 Client : GaOSAH PC Support Specialist Description The Office of State Administrative Hearings (OSAH) is seeking a PC Support Specialist to provide short-term (4 months) technology support in the IT department. Key .... (This job is for - job Jobs in GA TowerAtlanta Developer - (in Toweratlanta, GA)) (Analyst: A+ Certification, Valid Drivers Licence, Desk Side Support Analyst, Customer Service Skills Oral And Written in Atlanta, GA)

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