Help Desk Active Directory Analyst (Jobs in Atlanta, GA)   Requirement id 141455 Job title Analyst Job location in Atlanta, GA Skills required Windows, Technical Support, MS Outlook, Help Desk Active Directory Open Date 07-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Windows, Technical Support, MS Outlook, Help Desk Active Directory Hybrid Start date :07/03/2023 End Date :06/30/2024 Submission deadline :06/09/2023 Client Info :DOAS Description : ------------------------------------------------------ Agency: Dept. of Administrative Services General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141455 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Windows job openings in other states Jobs List SECURITY ENGINEER -11295-1 Create date: 22-Jul-2024 Position Title:* - SECURITY ENGINEER (CYBER OPERATIONS AND THREAT MANAGEMENT LEAD) -11295-1 Candidate Submission Limit Per Supplier : 2 Start date : AUGUST 13, 2024 Submission deadline : 7/29/2024 Client Info : Department of Health and Human Services Note : Q) INTERVIEW PROCESS (ph.... (This job is for - job Jobs in SC COLUMBIA Engineer - (in Columbia, SC)) Senior Quality Assurance Analyst IV - B36991W101 Create date: 10-Aug-2023 Start date : 09/06/2023 End date : 11/15/2023 Submission deadline : 08/15/2023 Client info : ODOT Note : * Position Location : Remote Description : The State of Oregon Department of Transportation (ODOT, the Agency) and O.... (This job is for - job Jobs in OR Salem Analyst - (in Salem, OR)) NCDPS - Service Support Analyst- Expert (710985) Create date: 17-May-2023 Start date :06/12/2023 End Date :06/11/2024 Submission deadline :05/23/2023 Client Info :NCDPS Description : ------------------------------------------------------ ***This is an onsite position. The primary purpose of this position is to provide technical support in the areas of troub.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Junior (710433) Create date: 04-May-2023 Onsite Start date :05/15/2023 End Date :06/30/2023 Submission deadline :05/05/2023 Client Info :NCDIT Description : ------------------------------------------------------ This position is onsite. Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Help Desk II -115993-SP Create date: 10-Apr-2023 Start date : 04/24/2023 End Date : 06/30/2023 Submission deadline :4/14/2023 at 4:00 PM CST Client Info : DOA Note : Interview Process: Microsoft Teams interview. Video and Audio on. Duration: Hire through 6/30/23 with extensions. Local candidates or willing to relocated at .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))     (Analyst: Windows, Technical Support, MS Outlook, Help Desk Active Directory in Atlanta, GA)

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