ITIL Analyst (Jobs in Atlanta, GA)   Requirement id 148292 Job title Analyst Job location in Atlanta, GA Skills required Associates Degree, Service Desk Support, MICROSOFT WINDOWS, ITIL Open Date 08-Jul-2024 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Associates Degree, Service Desk Support, MICROSOFT WINDOWS, ITIL No of Submissions : 3 Start date : 07/15/2024 End Date :10/15/2024 Submission deadline : 07/30/2024 Client Info : APS - IT Note: * Candidate Must Be Local Description : Monitor telephone system and take calls from APS users Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLAs Escalate incidents to level 2 or level 3 support according to established processes and procedures Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to: o Ensuring that antivirus software installed on all machines and scans are completed routinely. o Update user and asset information in database (as necessary) Provide support for APS IT projects (as needed) Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient Maintain exceptional customer service posture at ALL TIMES Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: HDICSR certification (or similar)preferred Strong customer service skills Prior experience with service desk support is a MUST Prior experience working as a desk side support analyst is a plus A+ Certification is a plus Proficient in understanding of network, wireless support Knowledge of best practice security standards and techniques is a plus Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree preferred 3+ years experience in Service Desk support. Equivalent combination of education and experience will be considered. Work: This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the hours of 7am – 5pm), except on district holidays. Leadership: The Service Desk Analyst will take day-to-day direction from the Service Desk Team Lead and the IT Service Operations Manager, who has overall responsibility for the Service Desk Operations. He/she will be responsible for providing regular updates as needed and meeting the deadlines imposed by the district. Submissions: Candidate Resume/profile **Spanish or French language candidates are encouraged to apply   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148292 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Associates Degree job openings in Atlanta, GA Jobs List SAO Project Testing Coordinator (749176) Create date: 09-Oct-2024 Hybrid No of Submissions : 4 start date : 11/11/2024 End date : 06/30/2025 submission deadline : 10/14/2024 client info : SAO Note: * Agency Interview Type: Either Web Cam or In Person Description : Agen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Technician -63115 Create date: 14-Aug-2024 No of Submissions : 4 start date : 08/19/2024 End date :02/14/2025 submission deadline : 08/19/2024 client info : ATL - AIM General Note: * Position Location : On Site Description : Job Title: IT De.... 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(This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ID Analyst (703939) Create date: 10-Feb-2023 Remote Start date :03/06/2023 End Date :06/30/2023 Submission deadline :02/17/2023 Client Info :DHS Description : --------------------------------------------- *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Associates Degree job openings in other states Jobs List NSU - Network Engineer 2 - (729352) Create date: 08-Feb-2024 Start date : 02/19/2024 End date : 07/08/2024 Submission deadline : 2/14/2024 Client info : NSU Note : * Onsite Description : Deploy functional wired/wireless campus networks (LAN,WLAN,WAN). Monitor network performance a.... 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