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Design And Development Customer Service Drivers License Written And Verbal Communi
 
Requirement id 71999
Job title Consultant
Job location in Atlanta, GA
Skills required IT Technical Skills, Leadership Skills, IT Application Development, Design And Development Customer Service
Open Date 02-Aug-2018
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: IT Technical Skills, Leadership Skills, IT Application Development, Design And Development Customer Service

Start Date :08/20/2018
End Date :06/28/2019
Submission Deadline :08/10/2018
Client Info :GaDOT

Description :

Responsibilities

Candidate will be working as a team member within the IT organization of the Georgia DOT and report to a Team Leader/Supervisor.
Adhere to the priorities, objectives, and guidance of Team Leader and IT management
Participate in IT Projects to design and develop learning materials
Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
Proactively and effectively communicate with Team Leader and IT management
Adhere to the priorities, objectives, and guidance of Team Leader and IT management
Maintain, coordinate, and communicate training schedules with end users and stakeholders
Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
Collect and maintain training data to support department key performance indicators
Make arrangements for external vendor provided training at Georgia DOT training centers
Conduct training courses, customer webinars, on-site customer training, and user group sessions
Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses
Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
Provide user training support with IT product launches and go-lives
Travel to Georgia DOT business locations (within State of Georgia) to conduct training
Ability to maintain professionalism and order within the classroom to complete course objectives
Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
Ability to meet deadlines
Training material software to be used includes, but is not limited to:
Microsoft Office Professional
Adobe Captivate
Trivantis Lectora (including Camtasia)
Training materials may include, but is not limited to:
Quick Reference Guides
Instructor Manuals
User Manuals
Videos
Web Based Training
Training content to be developed will include, but is not limited to:
Georgia DOT developed in-house software and systems - Training will be provided upon hire
COTS applications implemented by Georgia DOT
Microsoft Office
SharePoint
Oracle Business Intelligence (OBIEE)
Cell phone/mobile applications
Required Qualifications

Bachelors degree in Training, Management, or Technical Communications, Engineering, MIS, IS, IT or other technical field.
Experience skills with Microsoft Office
4+ years of experience in the field of IT technical training and train-the-trainer training
4+ years of experience in developing role based end user training materials for IT applications/systems
Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learni
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71999 while calling.
 
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(Consultant: IT Technical Skills, Leadership Skills, IT Application Development, Design And Development Customer Service in Atlanta, GA)
     
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