IT Services Oral And Written Communication Consultant (Jobs in Atlanta, GA)   Requirement id 117445 Job title Consultant Job location in Atlanta, GA Skills required Customer Service Experience, Data Entry Experience, Telephone Service, IT Services Oral And Written Communicati Open Date 17-Jun-2021 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service Experience, Data Entry Experience, Telephone Service, IT Services Oral And Written Communicati start date:7/1/2021 End date:09/15/2021 submission deadline:7/9/2021 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: The Atlanta Public School System is seeking the temporary services of multiple Transportation Call Center Contact Agents to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summary: The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Scope of Work/Key Responsibilities: Monitor answer telephone system and take calls from Parents, Schools, Citizens Make return calls to Parents, Schools and Citizens. Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact Escalate incidents as dictated. Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed). Installing and setting up Air Watch on mobile devices Ensuring that antivirus software installed on all machines and scans are completed routinely. Update user and asset information in database (as necessary) Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes. Record and submit checklists or other documentation as may be required. Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: Strong customer service skills and phone etiquette Maintain confidentiality Prior experience with data entry on databases important Prior experience in a call center preferred. Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Excellent command of Spanish Language preferred Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree (preferred) 3+ years experience in customer service telephone call center. Equivalent combination of education and experience will be considered.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117445 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Customer Service Experience job openings in Atlanta, GA Jobs List Transportation Call Center Agent - Temporary - 56823 Create date: 25-Jan-2022 start date:2/1/2022 End date:06/30/2022 submission deadline:02/19/2022 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: The Transportation Call Center Contact Agent will work w.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Customer Service Representative - 52715 Create date: 24-Oct-2017 Start Date : 11/06/2017 End Date : 05/31/2018 Submission Dead Line : 10/27/2017 Description : Communicates with customers by phone or in person in a professional and courteous manner. Greets and directs calls and visitors to appropriate parties. 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(This job is for - job Jobs in MI Lansing Consultant - (in Lansing, MI)) Desktop Build Technician - 026774-11212 Create date: 15-Jul-2020 Start Date :07/28/2020 End Date :12/31/2020 Submission Deadline:5:00 PM EST Wednesday, July 22, 2020 Description: Assignment Description: PC Tech Refresh – the scope of this project is to replace client PCs that are 4 years old. Technician will be required to perform needs assessment, (hardware &.... (This job is for - ITSM Jobs in KY Louisville Consultant - (in Louisville, KY))    Customer Service Experience job openings in GA Jobs List On Line Records Registration Specialist - 54927 Create date: 16-Jul-2019 Start Date : 07/22/2019 End Date : 05/29/2020 Submission Dead Line : 07/23/2019 Client Info : GaDCS Description : Online Registration and Records specialists utilize computer/technical, customer service, organizational, and time management skills to: (1) support parent.... 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