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IT Services Oral And Written Communication Consultant
(Jobs in Atlanta, GA)
 
Requirement id 117445
Job title Consultant
Job location in Atlanta, GA
Skills required Customer Service Experience, Data Entry Experience, Telephone Service, IT Services Oral And Written Communicati
Open Date 17-Jun-2021
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service Experience, Data Entry Experience, Telephone Service, IT Services Oral And Written Communicati

start date:7/1/2021

End date:09/15/2021

submission deadline:7/9/2021

client info : APS - IT


Note:

* Candidate must be local or willing to commute or relocate.

Description:

The Atlanta Public School System is seeking the temporary services of multiple Transportation Call Center Contact Agents to provide direct first-line level 1 service desk support to APS schools and administrative locations.

Summary:

The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.

Scope of Work/Key Responsibilities:

Monitor answer telephone system and take calls from Parents, Schools, Citizens

Make return calls to Parents, Schools and Citizens.

Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact
Escalate incidents as dictated.

Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed

Remotely connect to user computers and assist with resolving issues as necessary.

Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed).

Installing and setting up Air Watch on mobile devices

Ensuring that antivirus software installed on all machines and scans are completed routinely.

Update user and asset information in database (as necessary)

Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.

Maintain exceptional customer service posture at ALL TIMES.
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes.

Record and submit checklists or other documentation as may be required.

Skills and Qualifications:

3+ years work experience (minimum) … 5+ years preferred:

Strong customer service skills and phone etiquette

Maintain confidentiality

Prior experience with data entry on databases important

Prior experience in a call center preferred.

Must have clean criminal record with the ability to pass finger-print background check

Must be authorized to work in the Unites States.

Personal Attributes:

Creativity and strong attention to detail

Ability to work effectively on tight deadlines, as necessary
Excellent command of English language

Excellent command of Spanish Language preferred

Oral and written communication skills

Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers

Ability to work under pressure and stay calm/focused when working with irate customers or users

Positive, productive team player

Desire to learn new skills and improve

Education/Training:

Minimum of Associate degree (preferred)

3+ years experience in customer service telephone call center. Equivalent combination of education and experience will be considered.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117445 while calling.
 
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(Consultant: Customer Service Experience, Data Entry Experience, Telephone Service, IT Services Oral And Written Communicati in Atlanta, GA)
     
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