Written Communication Skills Help Desk Developer (Jobs in Atlanta, GA)   Requirement id 62281 Job title Developer Job location in Atlanta, GA Skills required Techinical Support, Verizon Voice Services, Verbal Communication, Written Communication Skills Help Desk Open Date 29-Jun-2017 Close Date Job type Not specified Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Techinical Support, Verizon Voice Services, Verbal Communication, Written Communication Skills Help Desk Start date : 07/21/2017 End date : 06/30/2018 Deadline : 07/14/2017 Client : GaDECAL Description : Working Job Title: Helpdesk Analyst Division: Information Technology Job Summary: The Help Desk Analyst provides entry level support via the telephone, using remote desktop tools or should the need arise is in attendance at the users division location. The individual provides support to all DECAL Information Technology users and is the primary point of contact for all users. The Helpdesk Analyst will work and communicate with state employees, internal customers, and/or external customer to provide information and services targeted to meet customer and Decal agency expectation. Prepares user HW/OS/APPs for all laptops, desktops, and tablets using Ghost imaging/Sysprep. Please list Responsibilities 1 Provides level 1 technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7/10 Office 2013, IE browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Supports and responds to 350 users problems and 1700 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user problems in the agency tracking system. 2 Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, and other assigned peripherals. 3 Troubleshoots desktop and network printing problems for various vendor printing devices. Escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Ensure vendor support and follows through until problem is rectified. 4 Have a general understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications. 5 Provides support to users on various wireless networks. Provide secondary support for telecommunication devices and services. 6 May serve as a liaison between customers and technical staff in implementation and development of business process automation. 7 Analyzes information to determine the nature and extent of customer requirements and concerns. Assist with training users on use of IT hardware and software as well as new technology. 8 May perform clerical duties in support of the IT unit. 9 Must have a good communication/customer service skills, written and verbal, to clearly express issues or problems to client and management. 10 Other duties included review inventory equipment to be surplus and perform surplus of previous used equipment from start to finish. 11 Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The ability to perform work unsupervised, make certain decisions independently and understand appropriate timing to escalate problems. This position occasionally requires evening and weekend work. Must be able to lift 40 pounds. Technical Competencies: Basic knowledge of TCP/IP, wireless communications, LAN Speeds and general problems, Good knowledge of DHCP, DNS, and WINS. Entry Qualifications   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 62281 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Techinical Support job openings in Atlanta, GA Jobs List DECAL Help Desk Support Specialist 1 (742316) Create date: 19-Jul-2024 No of Submissions :2 Start date :8/19/2024 End Date :08/01/2025 Submission deadline :07/24/2024 Client Info :DECAL-IT Note: * Onsite * Agency Interview Type:In Person Only Description : Key Responsibilities: - Triage and Manage Incident.... (This job is for - Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GDC Business Analyst (690438) Create date: 17-Aug-2022 Start date :09/15/2022 End Date :06/30/2023 Submission deadline :08/22/2022 Client Info :GDC - Operations Description : The Georgia Department of Corrections (GDC) protects the public by operating safe and secure facilities through the development of professional staff and effective offender ma.... (This job is for - Business AnalystModeling Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Technical Support - 54675 Create date: 17-Apr-2019 Primary Responsibilities: Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine the nature and extent.... (This job is for - LAN VPN Jobs in GA Atlanta Developer - (in Atlanta, GA)) Technical Support - 53864 Create date: 08-Aug-2018 Start Date :09/02/2018 End Date :08/31/2019 Submission Deadline :08/17/2018 Client Info : GaDECAL JOB DESCRIPTION Working Job Title: IT Support Specialist Division: Information Technology Job Summary: The role of the IT Support .... (This job is for - TCP IP LAN Jobs in GA Atlanta Developer - (in Atlanta, GA)) Technical Support - 53469 Create date: 30-May-2018 This position provides day-to-day level-1 technology operational support within the Elections Technology Department under direction of the Director. This includes end user support of election and voting system applications. Provides support and assistance in maintaining the departments election ballot building operations, and coordination of county.... (This job is for - MS Office Jobs in GA Atlanta Developer - (in Atlanta, GA))    Techinical Support job openings in other states Jobs List Project Manager I - 125419 Create date: 14-Dec-2023 Start date : 01/02/2024 End Date : 06/30/2024 Submission deadline : 12/15/23 4:00PM CST. Client Info : ETF Note : * Interview Process: Rebid, N/A * Duration: 6/30/2024, likely to extend * Onsite or Remote? Candidates must be CURRENT WI residents, no relocation allowed. This role .... (This job is for - Project Manager Jobs in WI Madison Manager - (in Madison, WI)) ITSAC 304138027R1 IT Contract Manager 2 -SP Create date: 31-Oct-2023 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a588z0000007f1MAAQ/304138027r1 Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 1500 hours Note: RTR form must be signed by the candidate Note: This is a rebid of 304138027 and 304138027R. Do NOT resubmit candidates.... (This job is for - job Jobs in TX Austin Manager - (in Austin, TX)) IA-OCIO-SA2-SOC Analyst 1 (715305) Create date: 21-Jul-2023 Remote Start date :08/14/2023 End Date :08/16/2024 Submission deadline :7/25/2023 Client Info :OCIO: Office of the Chief Information Officer Description : ------------------------------------------------------ This position supports the State of Iowas Office of the Chief Informa.... (This job is for - IDS Jobs in IA DesMoines Analyst - (in Des Moines, IA)) DOT - CADD/GIS Administrator 2/CGA2 (709000) Create date: 17-Apr-2023 start date :05/22/2023 End date :06/30/2023 submission deadline : 04/20/2023 client info : DOT Description : ------------------------------------------- The candidate will be supporting The Ohio Department of Transportations Division of Planning, Of.... (This job is for - job Jobs in OH Columbus Administrator - (in Columbus, OH)) Enterprise Application Consultant -60092 Create date: 21-Feb-2023 Start Date : 03/20/2023 End Date : 06/30/2024 Submission Deadline : 03/03/2023 Client Info : Note: * Position Location Hybrid * Candidate Must Be Local Description : Job Overview Summary: The Cloud Infrastructure Architect Sys.... (This job is for - Infrastructure Jobs in TN Nashville Consultant - (in Nashville, TN))    Techinical Support job openings in GA Jobs List Technical Support - 62787 Create date: 12-Jun-2024 No of submissions : 2 Start date :06/24/2024 End date :07/12/2024 Submission deadline : 06/18/2024 Client info : ATL - AIM General Note: * Position Location : On Site Description : A Desktop Support Technician p.... (This job is for - job Jobs in GA TrinityAve Consultant - (in Trinity Ave, GA)) DEKALB County Schools-Business Systems SpecialistI(708989) Create date: 17-Apr-2023 Hybrid start date :05/15/2023 End date :06/28/2024 submission deadline : 04/21/2023 client info : Dekalb - IT Description : ------------------------------------------- *Candidate MUST be local to Metro Atlanta* SPECIFIC DUTIES AND RE.... (This job is for - job Jobs in GA Decatur Specialist - (in Decatur, GA)) Technical Support/GETS Administrator - 52149 Create date: 26-Apr-2017 Start date : 05/15/2017 End date : 06/30/2017 Deadline : 04/27/2017 Client : GaDOC Description : This position will report to the IT Manager of User Support, Technical Support Services for the Department of Corrections, Office of Information Technology, State Offices South, Forsyth, Georgia. CIOS Imaging Jobs in GA Forsyth Administrator - (in Forsyth, GA)) (Developer: Techinical Support, Verizon Voice Services, Verbal Communication, Written Communication Skills Help Desk in Atlanta, GA)

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