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Customer Service Skills IT Program Management Manager
(Jobs in Atlanta, GA)
 
Requirement id 145527
Job title Manager
Job location in Atlanta, GA
Skills required PMP Certification, Tableau Certification, Prior WF Experience, Customer Service Skills IT Program Manag
Open Date 30-Jan-2024
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: PMP Certification, Tableau Certification, Prior WF Experience, Customer Service Skills IT Program Manag

start date : 02/05/2024

End date :06/30/2024

submission deadline :02/07/2024

client info : APS - IT

Note:

* Position Location: On Site

Description :

The Atlanta Public School System is seeking the services of a Program Manager to play a pivotal role in developing a comprehensive strategy to manage 1:1 student devices, from collection to distribution and maintaining ongoing inventories.

The candidate will be responsible for ensuring the seamless coordination of student device logistics, including procurement, deployment, and tracking.

Additionally, the Program Manager will contribute to the efficient management of Xerox printer and copier inventories, ensuring optimal functionality and availability.

This role requires a proactive and detail-oriented professional capable of navigating the complexities of device management within an educational setting.

This position will be responsible for coordinating all activities including but not limited to, creating a distribution/rollout strategy, priority and schedule of distributions.



Summary:

The IT Program Manager will work with several parts of the IT Service Delivery team and will be responsible for managing all tasks associated with the rollout of the interactive panels. He/she will report to the Director of the PMO, but work in close collaboration with all the Director of Service Delivery and their teams to complete the assignments.

Scope of Work:

Define a clear strategy of device distribution based on assessment of the classroom/school
Assist in the development of an effective device management plan
Develop process flows for project distribution activities.
Lead the documentation of processes, and procedures documents associated with the project.
Assist in developing a communication strategy to notify school administrators of the project and the dates associate with their schools distribution

Contract Duration:

· 6 Months - initial contract ends 6/30/24 to align with our fiscal year end

· Option to extend - based on performance, budget, and need.



Skills and Qualifications:

8+ years work experience leading programs. Process-focused experience.

· PMP Certification (preferred)

· Tableau experience (preferred)

· Strong knowledge and prior work experience in information technology

· Strong customer service skills

· Must have clean criminal record with the ability to pass finger-print background check

· Must be authorized to work in the Unites States.



Personal Attributes:

· Creativity and strong attention to detail

· Ability to work independently and responsibly

· Ability to work effectively on tight deadlines, as necessary

· Ability to assess and manage risks to develop mitigation strategies

· Oral and written communication skills

· Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers

· Positive, productive team player

· Desire to learn new skills and improve



Education/Training:

· Minimum of Bachelors degree (preferred)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145527 while calling.
 
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