Customer Service Analyst Project Management Specialist (Jobs in Atlanta, GA)   Requirement id 59167 Job title Specialist Job location in Atlanta, GA Skills required Application Specialist, IT Service Management, Information Technology, Customer Service Analyst Project Managem Open Date 10-Feb-2017 Close Date Job type Not specified Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Application Specialist, IT Service Management, Information Technology, Customer Service Analyst Project Managem Start Date :02/13/2017 End Date :06/30/2017 Submission Deadline :02/28/2017 Client Info :APS - IT Description : POSITION QUALIFICATIONS SUMMARY: Job Function – The IT School Support Specialist (Contractor) has oversight and supervision of all processes in adherence with escalation requirements for field support technicians. The core functions of this position include strategic, tactical planning, data analysis, reporting, standards development, regulation development, technical assistance for end-user devices and associated resources with an emphasis on customer service functions. These include desktop computers/operating systems, and hardware repairs. Level Characteristics – Analytical thinking, ability to organize work in a precise manner, solves problems using clear logic from problem definition to solution, ability to concentrate for long periods of time, and is relentless in pursuit of meaningful solutions. Is able to identify areas where other expertise is required and is willing to be self-directed in gaining knowledge and seeking help. Someone at this level is self-motivated, learns quickly, follows instructions precisely, and documents his/her work carefully. Distinguishes themselves as the Technical Designer/Owner of the School Support. Relationships – This position reports to the IT Director of Service Delivery. Works under the general oversight of a Manager within IT. Also works closely with others in IT Infrastructure, Accountability, IT Information Services, IT Applications, APS Business Units, all APS Schools, and many external vendors and service providers. ESSENTIAL DUTIES: Directly supervises the field support technicians across four regions. Supports all projects, tasks and tickets as required. Supports all IT issues at each site. Also ensures that all incidents have a ticket and are being diagnosed and escalated to appropriate support group. Trains, coaches and mentors the field support technicians to ensure customer and business objectives are met supports all IT issues at all APS locations. Acts as the second stage of escalation for incidents, when not resolvable at the service desk. This will include all hardware break and fix plus software upgrades. Ensures the co-ordination of field support, IT support staff and customers to ensure accurate and appropriate support for all hardware and software support. Develops and plans all field support service strategy to align with district wide objectives. Provides feedback, trends and analysis of recurring incidents - extract trends on incident types, customer types, key problem areas, departments, and hardware types. Acts as the escalation contact for principals with technology concerns or issues. Requirements EDUCATION: Bachelors degree required in business systems related major and/or application specialty major with strong IT course work. CERTIFICATION/LICENSE: Functional knowledge of best practices and industry standards around IT Service Management. Information Technology Infrastructure Library Foundation Certificate (ITIL) V3 preferred. WORK EXPERIENCE: 5 years of experience as a senior field support technician or lead or analyst required. Understanding and knowledge of Project Management. Must have work experience with analyzing current processes and recommends and implements new processes. KNOWLEDGE, SKILLS, & ABILITIES: Knowledge of computer science, K12 and testing regulations relating to instruction. Excellent customer service experience and time management. Friendly and warm with a take charge attitude. Team orientated attitude and constructively mentors team. Good communicator and listener.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 59167 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Application Specialist job openings in other states Jobs List Application Specialist - 50620 Create date: 01-Aug-2019 Description: Our client is looking for a Production Support Specialist with extensive WMOS experience. The individual will own piece of the configuration and troubleshooting of supply-chain applications as they are prepared into production. The role will be on the development team and will support testing and production teams as needed. .... (This job is for - Troubleshooting Jobs in RI Providence Consultant - (in Providence, RI)) Personal Computer Support Specialist - 323 Create date: 11-Feb-2019 Submission Deadline : 2/20/2019 Start Date : 03/04/2019 Description: Personal Computer Support Specialist. Installs personal computer hardware and peripheral components such as monitors, keyboards, printers, scanners and disk drives. Loads and verifies correct operation of software packages such as operating system, word .... (This job is for - MS Office Jobs in MI Pontiac Specialist - (in Pontiac, MI))     (Specialist: Application Specialist, IT Service Management, Information Technology, Customer Service Analyst Project Managem in Atlanta, GA)

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