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Office 365 Adobe Professional Active Directory Printer Troubleshooting Desktop Ima
 
Requirement id 107831
Job title Specialist
Job location in Atlanta, GA
Skills required Desktop Support, Windows 7, Windows 10, Office 365 Adobe Professional Active Dir
Open Date 29-Jun-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: Desktop Support, Windows 7, Windows 10, Office 365 Adobe Professional Active Dir

Start Date :7/20/2020
End Date :01/31/2021
Submission Deadline:7/2/2020

Client Info:DCA/Info Systems

Description:

Under broad supervision, provides assistance to the Georgia Dept. Community Affairs computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email or from remote locations. May serve as lead worker.

Reporting to the IT Client Services Manager, Helpdesk Representative III is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the client.

The IT Client Services Team is seeking an experienced, self-motivated Help desk Representative III with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Help desk Representative III is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance.

Primary Responsibilities:

Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit.

• Provide on-line and desk side help desk services for all users, to identify and resolve IT operational issues.
Provided documented service procedures for all resolutions.
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
(e.g., business and/or custom applications, devices).
• Demonstrate experience designing, installing and supporting workstations, and agency IT systems
environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5,
Microsoft SharePoint, Active Directory, VOIP, business and custom applications.
• Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products
(Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or
newer, etc.).
• Perform printer installations and toner replacement activities.
• Proactively provide KPI reports, and documentation on systems / application operations using Microsoft
Office (Word, Excel, or PowerPoint)

Minimum Qualifications:

• Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients,
questions, complaints, and/or providing information. Bachelors Degree from an accredited college or
university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus.
• Demonstrate excellent interpersonal, oral and written communication skills.
• Imaging machines (Dell/Win 10) and Inventory Management experience is desired
• Demonstrated experience working in ITIL Service Management organization is
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107831 while calling.
 
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Note :

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* INTERVIEW NOTES:

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(Specialist: Desktop Support, Windows 7, Windows 10, Office 365 Adobe Professional Active Dir in Atlanta, GA)
     
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