Oral And Written Communication Install SoftwareUpdates On Agency Computers As Need   Requirement id 112282 Job title Specialist Job location in Atlanta, GA Skills required Customer Service, Deskside Support, Customer Service Skills, Oral And Written Communication Install S Open Date 11-Dec-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Customer Service, Deskside Support, Customer Service Skills, Oral And Written Communication Install S start date:12/21/2020 End date:06/30/2021 submission deadline:12/31/2020 Note: * Candidate must be local or willing to commute or relocate. * Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) * 6 months (initial) * Option to extend annually - based on performance. Description: Digital Bridge program allows students to access and take advantage of digital resources and tools at both school and home. The Student Device Support Specialist directly supports students to ensure they have the opportunity to engage in 21st Century Learning. He/she will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the Digital Bridge Program Manager for the assigned cluster to meet the operational needs of the assigned school. He/she will work under the supervision of the Digital Bridge Program Manager. Adhere to established standard operating procedures and service level agreements through the following: Maintain exceptional customer service posture at ALL TIMES. Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists. Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported. Escalate complex issues to the senior technician for the assigned cluster as first point of contact. Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond. Perform support activities including but not limited to: o Maintain and update Chrome carts for student use. o Install OS updates and patches on Chrome, Apple and Windows based PC devices. o Maintain accurate asset assignments in Asset Management System. o Conduct bi-annual inventory of student devices. o Maintain work areas and work spaces. o Coordinate removal of obsolete equipment as required. o Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices. o Assist with planning, coordination, deployment & collection of student equipment. Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes. Record and submit checklists or other documentation as required for upward reporting and accountability. Attend mandatory monthly professional development meetings. Retrieve parts or other items needed to resolve issues from the APS IT Warehouse. Serves as lead asset management specialist for schools. Ensures Digital Bridge technical teams are following set processes & procedures. Technical support liaison between Schools, Information & Instructional Technology. Works directly with break-fix vendor on receiving equipment and turning equipment over for repairs or re-distribution. Liaison and Asset Management & Ticketing System ambassador for schools. Trains and assists Digital Bridge Team members with Incident IQ asset management & ticketing. Works with School Field technicians on device support flow for existing assets outside of the 40,000 new student devices. Contract Duration: 6 months (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years of work experience minimum   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112282 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Customer Service job openings in Atlanta, GA Jobs List Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Interactive Field Tech Support Analyst- 58462 Create date: 05-Jul-2022 Start date : 07/18/2022 End date :06/30/2023 Submission deadline :07/18/2022 Client Info : APS - IT Description : Interactive Field Tech Support Analyst Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements .... (This job is for - Help Desk Support Jobs in GA Atlanta Analyst - (in Atlanta, GA)) SOS - Manager Of Technology Operations (676380) Create date: 17-Feb-2022 Start Date :3/7/2022 End Date :06/30/2022 Submission Deadline :02/22/2022 Client Info : SOS Note : * Agency Interview Type: Either Web Cam or In Person Description : State Agency: The Office of Georgia Secretary of State (SOS) POSITION S.... 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(This job is for - CRM Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Customer Service job openings in other states Jobs List VDOT - Technical Support Analyst 4 (749559) Create date: 31-Oct-2024 No of Submissions : 2 Start date : 11/25/2024 End Date : 06/30/2025 Submission deadline : 11/5/2024 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite * local candidates strongly preferred * interviews will be conducted ONSITE.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Administrative Services Assistant - 63452 Create date: 07-Oct-2024 No of Submissions: 2 Start date : 10/21/2024 End date : 06/30/2025 Submission deadline : 10/21/2024 * Client info: TN DOH * Position Location: On Site Description: This position will act as a Procurement Officer on our purchasing team. General Duties for this.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Administrative Services Assistant -63396 Create date: 04-Oct-2024 No of Submissions : 2 start date : 10/01/2024 End date :06/30/2025 submission deadline : 10/11/2024 client info : TN DHS Note: * Position Location: On Site * Candidate Must Be Local Description : 73.... (This job is for - Scheduling Jobs in TN Franklin Consultant - (in Franklin, TN)) H800 - Snow Removal Services NSPO Create date: 25-Sep-2024 Bid URL : https://www.bidnetdirect.com/private/solicitations/4303105164/abstract Note : online Submission *Bid Submission Type : Electronic Bid Submission Submission Deadline : Monday, 10/14/2024, at 2:30 p.m Start Date : 11/4/2024 End Date : 11/4/2025 Client : Detroit Housing Commission .... (This job is for - job Jobs in MI JEFFERSONDETROIT Consultant - (in JEFFERSON DETROIT, MI)) Administrative Services Assistant -63369 Create date: 19-Sep-2024 No of Submissions : 5 start date : 10/01/2024 End date :03/03/2025 submission deadline : 09/30/2024 client info : TN DHS Note: * Position Location: On Site * Candidate Must Be Local Description : 73.... (This job is for - Scheduling Jobs in TN Blountville Consultant - (in Blountville, TN))    Customer Service job openings in GA Jobs List GA DHS - Help Desk Analyst SHINES (681640) Create date: 10-May-2022 Start Date :05/30/2022 End date :06/30/2023 Submission Deadline :05/13/2022 Client Info :DHS Description : The GA SHINES Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and active.... (This job is for - MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) Dekalb- Customer Service Support (660408) Create date: 24-Aug-2021 Start Date :09/07/2021 End Date :06/30/2022 Submission Deadline :08/27/2021 Client Info : Dekalb - IT Note : * Agency Interview Type: Either Web Cam or In Person Description : Online Registration and Records specialists utilize computer/technical, customer.... (This job is for - Equivalent Jobs in GA Estates Consultant - (in Estates, GA)) Field Tech Support Analyst - 54261 Create date: 07-Dec-2018 Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations. Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned loc.... (This job is for - job Jobs in GA SWAtlanta Analyst - (in Swatlanta, GA)) On-Line Registration Clerk - 53533 Create date: 12-Jun-2018 Start Date :07/09/2018 End Date :06/28/2019 Submission Deadline :06/20/2018 Client Info :GaDCS Description : Online Registration customer care and processing specialists are responsible for handling calls from new and existing customers regarding the roll-out of a new w.... (This job is for - job Jobs in GA Decatur Consultant - (in Decatur, GA)) Customer Care Specialist - 52817 Create date: 29-Nov-2017 Start Date :12/11/2017 End Date :05/31/2018 Submission Deadline :12/04/2017 Client Info :GaDCS Description : Online Registration customer care and processing specialists are responsible for handling calls from new and existing customers regarding the roll-out of a new web-based a.... (This job is for - Jobs in GA Decatur Specialist - (in Decatur, GA)) (Specialist: Customer Service, Deskside Support, Customer Service Skills, Oral And Written Communication Install S in Atlanta, GA)

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