Communication Skills Teamwork Customer Service Specialist (Jobs in Atlanta, GA)   Requirement id 120414 Job title Specialist Job location in Atlanta, GA Skills required Bachelor Degree In Computer Science, ESRI ArcGIS, Excellent Communicatioan And InterPersonal Skills, Communication Skills Teamwork Customer S Open Date 16-Nov-2021 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Bachelor Degree In Computer Science, ESRI ArcGIS, Excellent Communicatioan And InterPersonal Skills, Communication Skills Teamwork Customer S Start Date :12/6/2021 End Date :06/30/2022 Submison Deadline :11/22/2021 Client Info: GDOT - IT App Note : * Agency Interview Type: Web Cam Interview Only Description : It desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group. Responsibilities: - Acts as 1st line/tier of GIS technical support for GDOT - Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications - Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison - Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed - Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS - Develops, updates, or maintains system/technical documentation as needed - Performs a variety of special projects and assignments and provides on-call support as needed - Develops GDOT GIS User Group, resources, and assists in training material creation Work Terms and Conditions: - Candidate will be working in the GDOT Office of IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal GDOT standards, and accepted best practices for developed solutions. - The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option to renew contracts in one year increments. Several successful consultants have continued working for several years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may terminate employment at any time. - All candidates shall be US Citizens or present a valid Permanent Residence Card (aka "Green Card"). Proof will need to be provided for on-boarding. Do not submit candidates with a temporary US visitor Visa or H1-B Visa as they will not be considered. - At present, consultant may have the option to telework up to 4 business days, with one business day required in the office. Consultant must work on USA Eastern Time. Consultant must have suitable internet connection and environment to comply with GDOT telework policies. - Upon hiring and creation of user account, consultant is to pick-up ID/Security badge and computing equipment at One Georgia Center work location at no travel expense to GDOT. - Consultant is not expected to travel. However, in the event it is needed, Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse authorized travel use of a personal vehicle use. Any travel expenses to relocate to Atlanta, GA or in order to start work will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy -The Department has 12 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without managements approval. Consultants are not to take extended leave during their first year of service (e.g. 2 weeks or greater). - Consultant must have cell phone which can be used for business calls. - GDOT does not provide free parking at One G   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120414 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Bachelor Degree In Computer Science job openings in Atlanta, GA Jobs List GA DOR - IT Security Manager 1 (750019) Create date: 30-Oct-2024 Hybrid No of Submissions : 2 start date : 12/02/2024 End date : 06/30/2025 submission deadline : 11/13/2024 client info : DOR - IT Note: * Agency Interview Type: Web Cam Interview Only Description : *Cand.... 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