Customer Service Teamwork And Collaboration Skills Excellent Communication Skills   Requirement id 148741 Job title Specialist Job location in Atlanta, GA Skills required Support Specialist, Bachelor Degree In IT Related Field, Esri ArcGIS Desktop 10x, Customer Service Teamwork And Collaborat Open Date 02-Aug-2024 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Support Specialist, Bachelor Degree In IT Related Field, Esri ArcGIS Desktop 10x, Customer Service Teamwork And Collaborat Hybrid No of Submissions : 3 start date :09/02/2024 End date :06/30/2025 submission deadline : 08/16/2024 client info : GDOT - IT App Note: * Agency Interview Type: Web Cam Interview Only Description : Job Summary: The Georgia Dept. of Transportation (GDOT) is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group. Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions. The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc. Responsibilities: Acts as 1st line/tier of GIS technical support for GDOT Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS Assists team with GIS upgrades, projects, and provides on-call supports needed Develops, updates, or maintains system/technical documentation as needed Develops GDOT GIS User Group, resources, and assists in training material creation Work Terms and Conditions: 8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 7:00AM Eastern Time, starting no later than 9:00AM Eastern Time, Monday - Friday, 40 hours per week. GDOT has NOT specified a number of days onsite vs remote. However, local candidates (i.e. able to come in office) will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews. The consultant will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices. The position end date is set for the end of the GDOT Fiscal Year. GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time. When teleworking or working remotely   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148741 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Support Specialist job openings in other states Jobs List DHB - Training And Support Specialist (747729) Create date: 10-Oct-2024 Hybrid No of Submissions : 1 start date : 10/15/2024 End date : 10/15/2025 submission deadline : 10/17/2024 client info : NCDHHS-HB Note: * Agency Interview Type: Either Webcam Interview or In Person Description : .... 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