TeamLead (Jobs in Atlanta, GA)   Requirement id 89201 Job title Team Lead Job location in Atlanta, GA Skills required Team Lead, Helpdesk Support, Staffing Services, Open Date 27-Feb-2019 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Team Lead: Team Lead, Helpdesk Support, Staffing Services, Start Date :03/08/2019 End Date :10/08/2019 Submission Deadline :03/01/019 Client Info : GaDCA HelpDesk Manager/Lead A true help desk professional who associates with professional Help Desk organizations Lead the formation and execution of service-related strategies to meet goals Communicate direction and progress to the team • Manage the service desk teams daily activities Manage utilization of IT Support resources and increase the productivity of the team Manage the dispatch process of service requests to ensure maximum utilization of technical resources Function as the clients primary point-of-contact for problem identification and resolution for issues that have been escalated by the team Work closely with the project team and operations team as required. Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements Building Strong Client Relationships Identifies and captures all level one support tasks to reduce escalation Lead activities to ensure current clients feel connected and well served by the delivery organization Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals Responsible for holding regular meetings and touch base calls with key customers. Responsible for onboarding and offboarding activities with new employees for all things related to IT Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed upon outages, etc. Work with the management team to ensure solutions meet customer needs Communicate with all parties in a constructive manner to guarantee customer expectations are met Maintain awareness of all outstanding customer issues and provide status to clients as necessary Perform customer follow-up to verify the final resolution and determine satisfaction level Develop in-depth knowledge of the service catalog and how it relates to customers needs Responsible for ensuring adequate engineering resources are available to meet demand and are appropriately trained Assists in forecasting of hiring needs, the interview process, the onboarding; as well as ongoing education and certification planning and career development for help desk staff Ensures quality standards of service delivery via customer response surveys and requested feedback Strive for continuous improvement in processes and procedures that improve service delivery and effectiveness Serving, Supporting, Praising and Rewarding the Team Provide leadership and direction to the service delivery team, motivating their performance, managing their interests and concerns, and instilling loyalty, engagement, and retention Understand and support agency strategies and the impact on the services delivery team Direct and participate in the performance management system across the service delivery team Staff management of the service delivery team; meet regularly with team members one-on-one to review goals and performance, determine training needs and provide appropriate training and tools, and provide coaching, praise and mentoring Review and approve the service desk teams time and expenses sheet Document internal processes and procedures related to duties and responsibilities   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 89201 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Team Lead job openings in Atlanta, GA Jobs List Scrum Master / Sr. Project Manager - NTTJP00012298 Create date: 11-Dec-2018 Start Date :01/07/2019 End Date :03/29/2019 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to he.... (This job is for - Project ManagerSCRUM Jobs in GA Atlanta Manager - (in Atlanta, GA)) Team Lead - 52159 Create date: 15-May-2017 Start date : 06/01/2017 End date : 06/30/2018 Deadline : 05/22/2017 Client : GaDOR Description : Contract Developer Supervisor/Team Lead Supervises the design, coding, testing, modification and debugging of the Integrated Tax Solution (ITS). Researches and analyzes program .... (This job is for - job Jobs in GA Atlanta TeamLead - (in Atlanta, GA))    Team Lead job openings in other states Jobs List Social Worker 2 - 62810 Create date: 22-May-2024 No of Submissions : 3 Start date : 05/22/2024 End date : 06/30/2024 Submission deadline : 06/01/2024 Client info : TN DOH Note : * Position Location : Hybrid Description : · Team Lead: Functions as super.... (This job is for - Stakeholders Jobs in TN Chattanooga Consultant - (in CHATTANOOGA, TN)) IA-HHS-SDP5-Quality Assurance Team Lead (704370) Create date: 17-Feb-2023 Hybrid Start date :03/06/2023 End Date :06/30/2023 Submission deadline :2/22/2023 Client Info :DHS-IMHI: Department of Human Services Description : --------------------------------------------- The contractor will work on the new Comprehensive Child Welfare Information Systems project.... (This job is for - job Jobs in IA DesMoines TeamLead - (in Des Moines, IA)) SOW Financial Module Engineering Project Leads - 89773 - NSP Create date: 22-Jul-2021 start date:8/9/2021 submission deadline:Tuesday Aug. 3rd, 2021 by 2pm CST client info: Childrens Services Note: * Reminder: Direct contact with the agency regarding this request will cause your participation to be ineligible * Reminder: Expenses and all associated fees must be included in yo.... (This job is for - Jira Jobs in TN Nashville TechLead - (in Nashville, TN)) NJDOH App Systems Analysis/Programming Mgr 4 (643375) Create date: 11-Jan-2021 Start Date :01/25/2021 End Date :09/30/2021 Submission Deadline :01/15/2021 Client Info : DOH Note : * Agency Interview Type : iLinc Web Cam Interview Only Description : Must have experience upgrading WebLogic 12c to 14c as well as spring security. .... (This job is for - job Jobs in NJ Trenton Manager - (in Trenton, NJ)) NJDOH App Systems Analysis Programming Mgr 4 (634606) Create date: 13-Oct-2020 Start Date :10/26/2020 End Date :09/30/2021 Submission Deadline :10/19/2020 Client Info : DOH Note: * Agency Interview Type:In Person Only Description: This is for a technically proficient lead developer/team lead with Strong Java background This person will lead.... (This job is for - IIS6 Jobs in NJ MercerCounty Manager - (in Mercer County, NJ))     (Team Lead: Team Lead, Helpdesk Support, Staffing Services, in Atlanta, GA)

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