Active Directory WIN 7 Windows 10 MS Office Hardware Software Analyst (Jobs in   Requirement id 116353 Job title Analyst Job location in Decatur, GA Skills required Technical Degree In Computer Science, Computer Technician, Helpdesk Technician, Active Directory WIN 7 Windows 10 MS Off Open Date 29-Apr-2021 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Technical Degree In Computer Science, Computer Technician, Helpdesk Technician, Active Directory WIN 7 Windows 10 MS Off start date:05/24/2021 End date:06/30/2022 submission deadline:05/04/2021 client info :DPH *Note: Agency Interview Type: Either Web Cam or In Person Description: Do NOT submit candidates previously submitted to #647348 This is an onsite position located at 1749 Clairmont Rd. GA Public Health Laboratory located in Decatur. Candidate must be willing to work some weekends and holidays (with exception of Thanksgiving and Christmas). Reporting to the IT Support Services Manager, Helpdesk Analyst II is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the Department of Public Health. The IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk Analyst II with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative II is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance. Primary Responsibilities: Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal and external customers to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit. • Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues. • Provided documented service procedures for all resolutions. • Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems • (e.g., business and/or custom applications, devices). • Demonstrate experience designing, installing and supporting workstations, and agency IT systems • environment containing a blend of Windows Servers 2008-2012, Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications. • Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.). • Perform printer installations and toner replacement activities. • Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint) Minimum Qualifications: • Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, • questions, complaints, and/or providing information. Bachelors Degree from an accredited college or • university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus. • Demonstrate excellent interpersonal, oral and written communication skills. • Inventory Management experience is desired • Demonstrated e   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116353 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Technical Degree In Computer Science job openings in other states Jobs List Solution Analyst - 61758 Create date: 08-Nov-2023 Start date : 11/13/2023 End Date : 11/01/2024 Submission deadline : 11/16/2023 Client Info : NeDHHS Note : * Candidates can work remotely. Description : The solution analyst is a member of the Business Solution Architecture team. The solution architecture team is the li.... (This job is for - Stakeholders Jobs in NE Lincoln Analyst - (in Lincoln, NE))    Technical Degree In Computer Science job openings in GA Jobs List GA DOL Systems Analyst 2 (Savannah, GA) (709262) Create date: 21-Apr-2023 Start date :05/15/2023 End Date :06/28/2024 Submission deadline :04/26/2023 Client Info :GDOL-IT Note: Onsite Description : *ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, S.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GDOT IT Support Supervisor (705654) Create date: 22-Mar-2023 start date : 04/10/2023 End date : 04/01/2024 submission deadline : 04/05/2023 client info : GDOT - IT App Note : * Hybrid Description : We are seeking an experienced IT Support Supervisor to lead our IT application support .... (This job is for - Jobs in GA Atlanta Architect - (in Atlanta, GA)) GA DOL Systems Analyst 2(698436) Create date: 22-Nov-2022 Start date :12/05/2022 End Date :06/30/2023 Submission deadline :12/02/2022 Client Info :GDOL-IT Description : --------------------------------------------- *Local Candidates, North Georgia - Gainesville Area* *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA* • Provide onsite desktop.... (This job is for - job Jobs in GA NorthGeorgia Analyst - (in North Georgia, GA)) GA DBHDD IT Support Specialist 1 (684993) Create date: 03-Jun-2022 Start date :06/20/2022 End Date :06/30/2023 Submission deadline :06/10/2022 Client Info :DBHDD OITSD Description : * MUST BE LOCAL TO METRO ATLANTA AREA* *Onsite REQUIRED from day 1* Do NOT submit candidates previously submitted to #681979 The Georgia Department of Be.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DOL Systems Analyst 2 (651878) Create date: 07-May-2021 Start Date:05/24/2021 End Date:08/31/2021 Submission Deadline:05/07/2021 Client Info:GDOL-IT *nOTE: Agency Interview Type: Web Cam Interview Only Description: *Local Candidate* *MUST WORK ON-SITE* Provide special project support imaging, deployment, breakdown & .... (This job is for - Troubleshooting Jobs in GA Atlanta Analyst - (in Atlanta, GA)) (Analyst: Technical Degree In Computer Science, Computer Technician, Helpdesk Technician, Active Directory WIN 7 Windows 10 MS Off in Decatur, GA)

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