Operating Systems Office365 Exchange Windows Chrome Experience Administrator (J   Requirement id 134387 Job title Administrator Job location in Forsyth, GA Skills required Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win Open Date 09-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win Start date :07/04/2022 End Date :06/30/2023 Submission deadline :06/14/2022 Client Info :GDC - OIT Description : The Georgia Department of Corrections (GDC) protects the public by operating safe and secure facilities through the development of professional staff and effective offender management. GDC is seeking a Technical Support/GETS Administrator to ensure that proper technology operations so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software as needed using automated deployment tools. • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing technical support when request volumes are high. • Act as an escalation point for advanced or difficult help requests. • Build rapport with GDC customers. • Escalate incidents with accurate documentation to GETS technician or vendor, when required. • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. • Use remote tools and diagnostic utilities to aid in troubleshooting. • Research solutions through internal and external knowledgebase as needed. • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. • Install antivirus software and ensure virus definitions are up to date Microsoft Surface devices. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups with GDC customers as required. • Develop help sheets and FAQ lists for end users. • Contribute to technician knowledgebase and training as needed. • Reinforce SLAs to manage end-user expectations. • Provide suggestions for continual improvement. Position Requirements Formal Education High School diploma or GED AND training and experience necessary to independently provide technical support to users. Knowledge & Experience • Knowledge of advanced computer hardware, including laptops, desktops, MACs, printers, copiers, and Microsoft Surface devices. • Experience with desktop operating systems. • Experience in enterprise level asset management using ServiceNow. • Extensive application support experience with Office 365, Windows, MAC, and Chromebooks. • Knowledge of wireless device support. • Working knowledge of a range of diagnostic utilities. • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. • Strong documentation skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required. • Ability to absorb and retain information quickly. • Ability to present ideas in user-friendly, business-friendly, and technical language. • Highly self-motivated and directed. • Keen attention to detail. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-o   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134387 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Desktop Support job openings in other states Jobs List Desktop Support IV -134816 Create date: 09-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/13/2024 at 4:00PM CST. Client Info : DCF Note : NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements wil.... (This job is for - Jobs in WI Madison Developer - (in Madison, WI)) Help Desk- III - RFS 131392 Create date: 04-Jun-2024 * Maximum Submissions per Supplier: 2 Note: * 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. • Candidates local to Madison are strongly preferred. 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