Operating Systems Office365 Exchange Windows Chrome Experience Administrator (J   Requirement id 134387 Job title Administrator Job location in Forsyth, GA Skills required Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win Open Date 09-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win Start date :07/04/2022 End Date :06/30/2023 Submission deadline :06/14/2022 Client Info :GDC - OIT Description : The Georgia Department of Corrections (GDC) protects the public by operating safe and secure facilities through the development of professional staff and effective offender management. GDC is seeking a Technical Support/GETS Administrator to ensure that proper technology operations so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software as needed using automated deployment tools. • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing technical support when request volumes are high. • Act as an escalation point for advanced or difficult help requests. • Build rapport with GDC customers. • Escalate incidents with accurate documentation to GETS technician or vendor, when required. • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. • Use remote tools and diagnostic utilities to aid in troubleshooting. • Research solutions through internal and external knowledgebase as needed. • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. • Install antivirus software and ensure virus definitions are up to date Microsoft Surface devices. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups with GDC customers as required. • Develop help sheets and FAQ lists for end users. • Contribute to technician knowledgebase and training as needed. • Reinforce SLAs to manage end-user expectations. • Provide suggestions for continual improvement. Position Requirements Formal Education High School diploma or GED AND training and experience necessary to independently provide technical support to users. Knowledge & Experience • Knowledge of advanced computer hardware, including laptops, desktops, MACs, printers, copiers, and Microsoft Surface devices. • Experience with desktop operating systems. • Experience in enterprise level asset management using ServiceNow. • Extensive application support experience with Office 365, Windows, MAC, and Chromebooks. • Knowledge of wireless device support. • Working knowledge of a range of diagnostic utilities. • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. • Strong documentation skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required. • Ability to absorb and retain information quickly. • Ability to present ideas in user-friendly, business-friendly, and technical language. • Highly self-motivated and directed. • Keen attention to detail. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-o   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134387 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Desktop Support job openings in other states Jobs List Help Desk- III - RFS 131392 Create date: 04-Jun-2024 * Maximum Submissions per Supplier: 2 Note: * 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. • Candidates local to Madison are strongly preferred. This position will be working full time (5 days per week) in office in Madison. <.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130775 Create date: 21-May-2024 No of Portal Submissions: 1 Start date : 08/28/2023 End date : 06/30/2024 Submission deadline : 8/17/23 at 4:00PM CST. Client info: DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-25 with extensions possible. * On-site or Remote?.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 130731 Create date: 21-May-2024 * No of Portal Submissions:1 Start date :7/1/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set u.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130730 Create date: 20-May-2024 * No of Portal Submissions: 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews wil.... (This job is for - VMWare Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support I -130742 Create date: 20-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : At least 1992 Hours from projected start date Submission deadline : 5/28/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 with the pos.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI))    Desktop Support job openings in GA Jobs List Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62627 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :12/31/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA)) FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (727501) Create date: 09-Jan-2024 Onsite start date :01/29/2024 End date :06/30/2024 submission deadline :01/08/2024 client info : FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (722855) Create date: 19-Oct-2023 Onsite start date :11/20/2023 End date :10/18/2024 submission deadline :10/24/2023 client info :FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA)) (Administrator: Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win in Forsyth, GA)

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