Written And Verbal Communication Skills Analytical Skills Virtualization Microsoft   Requirement id 20307 Job title Analyst Job location in Norcross, GA Skills required Database Administration, Network Infrastructure, Windows Security Event Logging, Written And Verbal Communication Skills Open Date 21-Aug-2014 Close Date Job type Contract to Hire Duration 12 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Database Administration, Network Infrastructure, Windows Security Event Logging, Written And Verbal Communication Skills ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays description: The 2nd Tier Application Support Analyst is a point of escalation for the Product Specialists and Product Consultants for complex application specific issues. This position serves as liaison between Client Services and the Development Group, responsible for validation and escalation of reported and unreported product issues, and enhancements. The 2nd Tier Application Support Analyst serves as a technical and application knowledge source and participates in the technical development of the Client Services staff members through training and coaching. The 2nd Tier Application Support Analyst coordinates and/or provides assistance with projects and tasks assigned to 2nd Tier. The 2nd Tier Application Support Analyst must have the aptitude to acquire knowledge of our applications, banking procedures, and an extensive level of technical expertise. This person must be able to establish a good rapport with clients and co-workers, be very proficient in client services, have excellent troubleshooting skills, and be pleasant, courteous, and professional. RESPONSIBILITIES: 1. * Assist 1st Tier with resolution of complex application-specific issues. 2. * Assist 2nd Tier Application Analyst and 2nd Tier Technical Analyst with the resolution of escalated incidents. 3. * Validate escalated incidents and log into defect tracking system for resolution. 4. * Prepare written and verbal communication to clients in relation to explanation of issues, recommendations for processes and other correspondence as needed 5. * Approve escalation of incidents to development. Recommend priorities for resolution of escalated incidents. Monitor for status and resolution. 6. * Participate in conference calls relating to client support issues with clients and other departments of FRMS. 7. * Communicate reported and unreported issues and potential issues to Client Services staff members. 8. * Assist Lead 2nd Tier Analyst/Technical Product Support Manager and Training Department with developing and instructing technical training sessions. 9. * Contribute with the maintenance and support of Client Services lab environment. 10. * Assist in establishing certification of application expertise for Client Services. 11. * Coordinate with Project Management department with scheduling and conduct product installation. 12. * Review software documentation and installation guides for accuracy and usefulness. 13. * Provide technical input to software designers and Product Managers and Business Analysts. 14. * Assist the Professional Services group with product installation and support on-site and in-house. 15. * Assist the Business Alliance group with resolution of technical issues encountered by our Third Party Distributor client base. 16. * Assist sales with prospect questions. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: Bachelor degree required with an Information Systems emphasis preferred. Professional certifications (MCT or others) preferred. Job Related Experience: Requires a minimum of 5 years business related experience including 1 to 3 years programming experience or database administration. The 2nd Tier Application Support Analyst must have working knowledge of application software, database managers and programming. Moderate level of knowledge of network infr   Call 502-379-4456 Ext 100 for more details. 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